Incorrect transaction amount

Edinburghlass_2

I don't see where MarkyMarkD has said that you as the buyer have to put in any amounts.

What he did say is "the way the terminals work is that they require the amount to be entered then verified and then the pin entered and verified"

In the examples given its like signing something without reading the small print. Pre chip and pin I assume you read what you were signing? chip and pin is just the same provided you do actually read the machine.

MarkyMarkD

Thanks, Edinburghlass.

And, Kavanne, it's not (in this case) that CHIP and PIN as a system isn't infallible (although, of course, no system is infallible and I wouldn't claim CHIP and PIN was any different to any other). It's that user error - whether by the operator or the cardholder - can happen, and that this can lead to inadvertent PIN disclosure as it did for your mother. But it's still down to the cardholder not to enter the PIN when the machine isn't asking for it.

In both Night-owl's and Kavanne's mother's situation, the assistant clearly didn't explain properly what the customer should do (and, in both cases, seems to have actually made a mistake either by not entering an amount or not pressing enter). I don't dispute that.

But it's your responsibility as cardholder to use your eyes and to check what the machine is asking you to do, before you enter your PIN.

Incidentally, the risk of PIN disclosure in this situation is negligible in any case. The PIN is only useful if you leave the card behind too, or if the shop assistant follows you out of the shop and mugs you, or passes your description onto their affiliate who can do the mugging for them. I really think it's rather far-fetched to think this is going to happen following inadvertent PIN disclosure.