Woolworths - awful service attitude

dawnydee73

mrt wrote: »

It less than 12 months old and is faulty, it wont charge up. Its in a Woolworth own brand box and looks brand new with all the packing etc, but I cant find the receipt - ( paid cash )

All I wanted was a repair or replacement and I thought it would be reasonable to expect that, surely the store must have some records of when products were sold.

The op should not need a receipt if its in a Woolworths own brand box, that is the proof it was purchased from Woolworths

Also the op is asking for a repair or a replacement not a refund because it is faulty, not because they have changed their mind and don't want it anymore

wigglebeena

dawnydee73 wrote: »

The op should not need a receipt if its in a Woolworths own brand box, that is the proof it was purchased from Woolworths

or that it was shoplifted from Woolies. no offence, but how are they to know without any proof? even if it's pretty big, remember the ol' grand piano urban myth!

(not here to back up the Woolies bloke, though, who... mate, it's the weekend. have a drink, chill... it might do something for your attitude. not winning any customers over here).

mpython

http://ec.europa.eu/consumers/redress/compl/cons_compl/acce_just03_en.pdf

If you pop onto the Trading Standards website you will be directed to the above form which you can use to try and resolve the problem

You will note that it says (my emphasis in bold & quotes)

VI Supporting Document ("if possible" please attach to this form one copy of the supporting documents in your possession, e.g. invoice, contract, "receipt",etc)

mpython

Woolworths_Employee wrote: »

We are not poorly trained, Woolworth's refund policy is well within the law, do you really think a big retailer would get away with contstanly breaking the law! Yes if you provide proof of purchase such as a reciept, bank statment, cheque stub then we will authorise the refund if you dont have any proof of purchase then we do have the right to refuse!

I'm afraid that all too often big companies are found to be breaking the law. Supermarkets with price fixing for milk, ITV for dodgy phone ins, clothes shops for child labour, and plenty of retailers for not honouring, or understanding SOGA.

I appreciate that you may think you have the right to refuse but only a court will decide if its a lawful right or not.

dangeroussports

take it to court.

There is no point in discussing this any further.

Tell us what happened at court.

Brooker_Dave

mrt wrote: »

I would have expected better of Woolworths, but just goes to show

It just goes to show that you should always keep reciepts.

Brooker_Dave

dawnydee73 wrote: »

The op should not need a receipt if its in a Woolworths own brand box, that is the proof it was purchased from Woolworths

Or that it was stolen from Wollies?

Or that it was a return found in the bin and carbooted?

Etc.

Brooker_Dave

mpython wrote: »

http://ec.europa.eu/consumers/redress/compl/cons_compl/acce_just03_en.pdf

If you pop onto the Trading Standards website you will be directed to the above form which you can use to try and resolve the problem

You will note that it says (my emphasis in bold & quotes)

VI Supporting Document ("if possible" please attach to this form one copy of the supporting documents in your possession, e.g. invoice, contract, "receipt",etc)

Why waste their valuable time?

smcaul

Woolworths_Employee wrote: »

We are not poorly trained, Woolworth's refund policy is well within the law, do you really think a big retailer would get away with contstanly breaking the law! Yes if you provide proof of purchase such as a reciept, bank statment, cheque stub then we will authorise the refund if you dont have any proof of purchase then we do have the right to refuse!

Looks like you have the same trainers as Comet, they seem to think their policies overide the SOGA as well. Funny how the likes of Comet never let cases get as far as the SCC!! I have had to use the SCC against Comet and a couple of other large companies who try to bully their way out of the SOGA, as soon as the paper work was issued they remembered what they should be doing and paid up!!!

And it was not for trivial amounts either before DS starts their one person crusade against anyone who dares to exercise their rights under English law!!!

Tozer

Legal position in a nutshell.

1. There is no 6 year warranty period as has been said. The 6 year period is a limitation point meaning that a claim must be brought within 6 years of the breach of contract.

2. The law does not specify what is a proof of purchase. However, it is definitely more than simply a receipt. It could even be witness evidence.

3. Implied terms under SOGA cannot be displaced in business to consumer sales. They can in business to business or consumer to consumer sales.

4. Rights in addition to SOGA are contractual in nature and the seller can impose conditions (including in respect of the form of proof of purchase).