Woolworths - awful service attitude

marcowil

I'm sorry but you are wrong! Under the terms of the SOGA a receipt is not required as proof of purchase. If Woolworths are insisting upon this then they are breaking the law.

You also contradict yourself in your post. Firstly you say that a receipt is a condition of purchasing from Woolworths. You then state that you require a REASONABLE proof of purchase so obviously some other form of proof is acceptable

Woolworths_Employee

I can assure you we are not! I think you may be mistaken.

marcowil

From Consumerlines website

Shop can't do anything without a receipt. This is not strictly true, although you'll need to be able to prove where and when you bought the goods and how much they cost. A credit card slip or your cashed cheque might do.

Blacksheep1979

Woolworths_Employee wrote: »

I can assure you we are not! I think you may be mistaken.

I think that you may be mistake, or just plain wrong. No contract can remove your statutory rights that you have under UK law. Just because a shop has a sign above their till saying 'We don't do refunds for defective goods' etc doesn't mean it's a valid part of the contract that you make upon purchasing the goods.

mpython

Woolworths_Employee wrote: »

Proof of purchase does have to be a reciept, that i the conditions of purchasing from Woolworths. If you don't agree to it then don't make the purchase. And we do have the right to refuse a refund without REASONABLE proof of purchase. Asking a cashier to prove that you bought the item is not reasonable!

I'm afraid a company's terms & conditions doesn't overide consumers statutory rights which is what the Sale of Goods Act is. Whatever your company's managers or trainers might say or design their processes around.

A consumer does not need to provide the receipt to prove they bought the item from Woolworth though it obviously saves an awful lot of time & hassle if they do have it.

dangeroussports

theres no point in arguing with some people.

They will bang on about SOGA and the like but a court will throw out the case if you come along and say "i brought this from woolworths less than a year ago, cant recall where and I paid cash"

Woolworths will say "yes, we sell these day inday out throughout our entire branches - these are the transactions"

Judge "ok, mr consumer - do you recall when?"
consumer "err yes, around March"
Woolworths "ok, we sold XXXX amount of those products within these stores"
Judge "do you recall where?"
Consumer "erm, either this store or that store"
Woolworths "are you sure, that you didnt buy it from another chain"
Judge "how do you know"
Consumer "because, although I may be dim, im not that dim. Infact if you show me a list of transactions within branch A and B, Ill pick one for you, which shows my transaction"

Judge "im going to throw this case out since this is completely pathetic, I fine the consumer £1 million pounds and 20 years hard labour for wasting my time and believing those rabid pro SOGA on msavingexpert"

Trading standards "but but but you dont need a reciept"

Judge "yes, well clearly, IF a product is specific i.e only sold by a particular store or a particular brand from a chain/store".

Trading standards "but but but those pro TS and SOGA sad morons on MSE think we are right"

Judge "shut up and go away"

sarahg1969

Blacksheep1979 wrote: »

I think that you may be mistake, or just plain wrong. No contract can remove your statutory rights that you have under UK law. Just because a shop has a sign above their till saying 'We don't do refunds for defective goods' etc doesn't mean it's a valid part of the contract that you make upon purchasing the goods.

Indeed, if they DO have a sign up which states 'We don't do refunds for defective goods'..., they are committing an offence.

mpython

theres no point in arguing with some people.

They will bang on about SOGA and the like but a court will judge the case on the facts & the law, not what someone writes on an internet forum. if you come along and say "i brought this from woolworths less than a year ago, I can recall where I paid cash but I no longer have the receipt, you can see its from woolworths as its in a woolworths box"

Woolworths will say "yes, we sell these day inday out throughout our entire branches - these are the transactions"

Judge "ok, mr consumer - do you recall when?"
consumer "err yes, around March"
Woolworths "ok, we sold XXXX amount of those products within these stores"
Judge "do you recall where?"
Consumer "erm, either this store or that store"
Woolworths "are you sure, that you didnt buy it from another chain"
Judge "how do you know"
Consumer "because, although I may be dim, im not that dim. Plus its in the woolworths box.."

Judge "im going to uphold this case, as clearly woolworths sold this item. It is completely pathetic that a national company doesn't understand the SOGA. I find for the consumer and 20 years hard labour for anyone trying to mimic juges on an internet forum"

Trading standards "but but but you dont need a reciept"

Judge "yes I agree".

Trading standards "Thank you"

Judge " Now every one shut up and go away"

Incisor

Woolworths_Employee wrote: »

Proof of purchase does have to be a reciept, that i the conditions of purchasing from Woolworths. If you don't agree to it then don't make the purchase. And we do have the right to refuse a refund without REASONABLE proof of purchase. Asking a cashier to prove that you bought the item is not reasonable!

Anything which proves the purchase is proof. End of.

All you are proving with this post is that Woolworths' employees are poorly trained on the relevant law

Woolworths_Employee

Incisor wrote: »

Anything which proves the purchase is proof. End of.

All you are proving with this post is that Woolworths' employees are poorly trained on the relevant law

We are not poorly trained, Woolworth's refund policy is well within the law, do you really think a big retailer would get away with contstanly breaking the law! Yes if you provide proof of purchase such as a reciept, bank statment, cheque stub then we will authorise the refund if you dont have any proof of purchase then we do have the right to refuse!