Orange charged me for my PAC code

listuk

I had two Orange contracts expiring in April. I requested the PAC code to transfer the numbers to new o2 contracts. This was done on separate days - on each occasion no one mentioned a fee associated with the PAC code.

After my last bill in April I cancelled my direct debit with orange. Then in May I was sent another bill for each of the contracts charging £5 for using my PAC code.

I wanted to know - are they allowed to charge me without ever having told me about the charge in advance?

mymatebob

listuk wrote: »

I had two Orange contracts expiring in April. I requested the PAC code to transfer the numbers to new o2 contracts. This was done on separate days - on each occasion no one mentioned a fee associated with the PAC code.

After my last bill in April I cancelled my direct debit with orange. Then in May I was sent another bill for each of the contracts charging £5 for using my PAC code.

I wanted to know - are they allowed to charge me without ever having told me about the charge in advance?

It is probably in the T & Cs somewhere. You may be able to do an online search and find it

reehsetin

does it definately say a charge for pac? what exactly is written on the bill?
it may be that the pac was used before the end of the term so you were charged for buying out a couple of days worth of use? or if the contract ran into the next month again it charged a couple of days worth of use untill the port completed

proplusplus

reehsetin wrote: »

does it definately say a charge for pac? what exactly is written on the bill?
it may be that the pac was used before the end of the term so you were charged for buying out a couple of days worth of use? or if the contract ran into the next month again it charged a couple of days worth of use untill the port completed

It'll say something like PAC charge. But yep, you're right the charge is related to using your PAC code before the end of the term of you contract.

Say you contract expires 5th July, your request it today (30th May) Your number transfers on 30th June... you need to pay the line rental until 5th July (5days)

so that'll be where your £5er charge is.


proplusplus

benbranson

They are actually allowed to charge up to £35 to provide you with a PAC code (as is any network), however it is very unusual for any of the networks to do this.

I expect it is a line rental charge to the end of the contract as previous posters have said.

alien786

listuk wrote: »

I had two Orange contracts expiring in April. I requested the PAC code to transfer the numbers to new o2 contracts. This was done on separate days - on each occasion no one mentioned a fee associated with the PAC code.

After my last bill in April I cancelled my direct debit with orange. Then in May I was sent another bill for each of the contracts charging £5 for using my PAC code.

I wanted to know - are they allowed to charge me without ever having told me about the charge in advance?

orange doesn't charge for a PAC Code, nor any other network that i know of..

alien786

New rules oblige Mobile Network Providers to provide the customer with a PAC Code with in 2 hours (working hours),

any issues/problems regarding PAC Codes contact Ofcom directly on 02079813040

i am trying to get a PAC Code from Lebara, second day and 3 calls to Lebara mobile but no PAC Code,