Crafty Vodafone?

Kensington_Gore

Hello.

I received a letter from Vodafone the other week. Basically, your current tariff has expired (along with Stop the Clock and International Call Saver), and we're putting you on a more expensive one unless we don't hear from you, it says.

Humph. Obviously, we're going to have to have words, but is there anything I should know? Is there anything in the small print that says they can cancel tariffs whenever, and I just have to lump it? Or can I jump ship to another provider. Either way, I'll be haggling, but any advice/anyone who's had similar experiences would be greatly appreciated.

Paul_Herring

I've never had Vodafone 'expire' a tariff, but I did ring them up in April to get my PAC, and they persuaded me to stay on a £12.50/month tariff.

But what I didn't realise/was told about (and confirm if they pursuade you to stay with a 'special offer'):

1) This is a 50% reduction on a normal tariff
2) They have to 'manually' apply the discount - I've had cause to contact them 3 times about this so far since they didn't apply it on the first bill. My estimated bill for next month is £25. :rolleyes:
3) It's only for 9 months. It goes to full price in month 10
4) It's a 12 month minimum contract.

I think I'll be leaving them as soon as this contract runs out.

mikegahan

Your entitlements are spelt out in the contract you have with the company. Of course there will be acres of small print which none of us reads. One assumes that a customer signs up to a particular tariff for the length of a contract and that Vodafone would not seek to change it (without good reason) The short answer would be to ring them, take a robust attitude and say that unless you are offered a good deal you will take your business elsewhere. You may not legally be entitled to do this but chances are they will not call your bluff as they will be loth to lose a contract customer. You might reinforce this my quoting good deals you have seen with other suppliers