Barclays slash overdraft charges

brettcta

thanks cat

great success, i went down, explained what happened and they cancelled the charges and took off the reserve.

i also went to abbey and asked for the last 6 years worth of statements and i intend on getting every penny of that back (around about £500)

AdamB

Barclays has introduced a new approach to overdrawn accounts and the fees paid when a customer overdraws.
Barclays' new charges will not be covered by our waiver on unauthorised overdraft charges.
What does this mean for Barclays' customers?
If you want to complain about charges incurred on your personal account on or after 18 August 2008?
If you make a complaint about the new personal current account charges - ie those that are incurred on or after 18 August 2008 – Barclays will deal with your complaint in line with our complaint handling rules.
Barclays does not think that its new charges are “unauthorised” overdraft charges. As such, it does not think the outcome of the test case process will be relevant to the new charges. This is the reason why Barclays has not sought a waiver to cover the new charges. For information about the test case process see Background to the test case.
If you want to complain about unauthorised overdraft charges incurred before 18 August 2008 which are covered by the waiver
You can complain now or you can wait until the test case process has been resolved. If you complain now, your complaint will be recorded and stored. Barclays will still have to acknowledge your complaint promptly and keep you updated on developments in the test case process.
Barclays can continue to put these complaints on hold in accordance with the waiver. For more information see the waiver.
If you do not accept a decision taken by Barclays about a complaint
You can take your complaint to the Financial Ombudsman Service. However, if the complaint relates to a charge incurred before 18 August 2008 the Ombudsman is unlikely to progress the complaint until the test case process is resolved (apart from financial difficulty cases). If your complaint relates to personal current account charges incurred on or after 18 August 2008, the Ombudsman will consider the complaint.
Barclays must let customers know what it is doing about a complaint. This is a requirement under the terms of the waiver and our complaint handling rules.


Taken from http://www.moneymadeclear.fsa.gov.uk/news/product/unauthorised_overdraft_charges_test_case.html