Unable to view Talktalk bill

Legacy_user

Can anyone explain/advise/give info why I've been unable to view my talktalk on-line bill? Thanks.

Toxteth_OGrady

Happens all the time.

Service is very unreliable (aka crap)

8)

TOG

derrick

Email received from Carphone Warehouse after I made the complaint that I could not access my online account,to date they have not got back to me despite saying they would reply tomorrow (5/11/04)

Dear Mr

Re: – Online Billing problems

Thank you for your email and I am sorry to hear that you are having problems accessing your account online.

The Online Billing Team have advised we are currently experiencing problems with the site. However, our technicians are aware of this and are working to resolve.

In the meantime, I have been trying to request a copy of the October bill for you. But am also experiencing difficulty. I have emailed the online billing team to request a copy and as soon as this is received, I will forward this onto you.

Please accept my sincere apologies for any upset caused. I shall reply to you tomorrow with an update.

If you have any further queries regarding the Online Billing service, please email them at OnlineBillingTalkTalk@cpw.co.uk.

Regards


Gail Addo
Customer Liaison Executive

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Original Message

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From:
Sent: 02 Nov 04 01:02:30
To: <cdunstone@cpw.co.uk>
Cc:
Subject: Message posted on https://www.carphonewarehouse.com from Derrick

Name : Derrick
Email Address :
Postcode :
Customer Number :
Contact Number :
Message :
Why can I not access my current bill online as suggested on your site and in a confirmation email to me saying I can,
Date Submitted : Nov 1, 2004 11:49:30 PM

System

Thanks for your swift and informative response. At least I now know it's not me doing something wrong.