When they let you down, ask them for compensation

Gingham_Ribbon

Ordered a breadmaker over a week ago and it still hasn't been dispatched. Emailed to ask for a refund of postage costs and it was credited immediately.

katea_3

tough_ref wrote:

You send a politely penned email to

ian.el-mokadem@centrica.com

he is the Managing Director of OneTel and you explain the situation to him. Obviously, he wont ever read the email, but it will be someone in the MD's office who is of senior enough authority to sort the problem out and give you a nice and (usually) sincere apology, together with a favourable 'goodwill gesture'.

JC

Result! Thanks, Tough Ref & IvanOpinion; I had an e-mail and a phone call today from the office of the CEO confirming that all my money will be refunded along with a goodwill payment of £25. That is such a relief: thanks again for your advice :T

tough_ref

katea wrote:

Result! Thanks, Tough Ref & IvanOpinion; I had an e-mail and a phone call today from the office of the CEO confirming that all my money will be refunded along with a goodwill payment of £25. That is such a relief: thanks again for your advice :T

Glad I could help and glad to see my advice worked.

JC

IvanOpinion

katea wrote:

Result! Thanks, Tough Ref & IvanOpinion; I had an e-mail and a phone call today from the office of the CEO confirming that all my money will be refunded along with a goodwill payment of £25. That is such a relief: thanks again for your advice :T

Thanks for letting us know .. its good to get a positive result

Ivan

The_Miser

Somehow this thread, like most, seems to be dieing.
I changed from a normal electricity meter to one with cheap rate night use. They sent a leaflet about how to read the meter which I didn't then look at.

After some considerable time (well, years) I tried to check the meter but the instructions were for a different type of meter so I rang the customer services. They sent another leaflet (also wrong - they simply don't have a leaflet for electronic meters) but we also worked out that although the meter rteaders had got it right, the clerks thought the figures were wrong and inserted my night time readings as daytime and vice versa - every reading for years. The company couldn't/wouldn't work out the correct figures so that simply sent me a cheque for the entire amount I had ever paid for alleged "night time" readings (the higher of the two) - four figures of pounds

Kite2010

5 year mega bump, is that some sort of board record?

Enfieldian

The_Miser wrote: »

Somehow this thread, like most, seems to be dieing.

It was dead, buried and decomposed until you exhumed it.

Jeff_Bridges_hair

This forum lets me down sometimes with the sheer amount of idiots that abound. Are you going to compensate me Martin?