URGENT HELP please

Nige08

Hello

I have been on a contract from orange for over 12 months. I wanted to cancel it but they told me that I am on a 24 month contract? They also said before, when I tried to cancel I was on an 18 month contract. Why are they telling me different dates?
They said I was dealt with a third party, when I was not, because the guy who rang me up in January 2007 claimed to be from Orange, as I told him directly I did not want to deal with third party contracts, only through the Orange company. I also got told that I was on a 12 month contract.
I keep getting high amounts of bills (£115 latest payment wanted) which I have not paid yet. I have not been using the contract for the last two months.

They also have threatened me before to black list me. (I have been a customer of theirs for years and always pay my bills). They also said I dealt with Phones4U and that I had a 24 month contract with them. But when I rang Phones4U, they told me they don’t sell 24 months contracts (From Managers mouth) only 18 month contracts.

I am going to ring Orange up tomorrow and I am extremely outraged by this.
I am not the richest of people and I feel they have treated me very badly and offered me very poor customer service.

Can anyone advise me on what I can do or say? Because I feel treated so badly and tricked into something I was not suppose to have.
I feel like reporting them for this behaviour.

Please help
Many thanks

Kelkiwi

If you have any paperwork from the original deal it ight be worth digging this out and having a good read of the contract and try and establish what lenght of contract you are on and who it was with, or if you can't find it ask for a copy of the contract that they say you are on as they must have one if they are quoting what length of contract you are on?

HTH