Homebase cashier

Jeannine

As I was paying with my visa debit card for garden stuff yesterday (over £90 worth), the (not very polite) girl on the till declared bluntly that the payment "hadn't gone through" even though the machine said that my PIN had been accepted. She would not investigate and just demanded another form of payment. And yes, I did feel a bit embarrassed in front of other customers. Knowing that there was nothing wrong with my card or account, I went to another till and all was fine - as I knew it would be. However - guess what.... TWO payments have been debited from my account and I now have to go through all the hassle of getting a refund - via Homebase or my bank, I'm not sure. As you can imagine, I am not very happy with this!!!:mad: :mad:



(I must say that the first woman was wearing a 'visitor' badge and definitely was not up to the usual polite service which I received at the second till!)

KILL_BILL

u should have made a report to the manager of the store then

Sassca

You should speak to Homebase first about a refund and they should give it to you, because they must have records on the failed payment. Failing that, ring your bank and ask them to put a chargeback through. It's very weird that they took 2 payments like that.

Drea

I used to work in HMV, and one of my colleagues double charged someone by accident, if you go into Homebase they can arrange for the refund.

Jeannine

Yes, of course I will get it sorted out, but it's just extra hassle and I didn't realise until today when I checked my bank account. Good thing I did! Never happened to me before! Thanks for your comments everyone!




(KILLBILL - If I'd known at the time of purchase, I would have dealt with it then...!!!!)

cannyscot_2

It is really upsetting this , it happened to me , and you feel that it has gone through twice but then you think (typical british way) that you are just making afuss). I would give them a bit of grief people should not be treated like that. Money back and compensation ie a voucher for them having your money and your distress.

viktory

cannyscot wrote: »

It is really upsetting this , it happened to me , and you feel that it has gone through twice but then you think (typical british way) that you are just making afuss). I would give them a bit of grief people should not be treated like that. Money back and compensation ie a voucher for them having your money and your distress.

Oh come on! Compensation? Are you sure? I can understand it was annoying and mildly embarrassing, but the OP should have taken it up with the manager of the store at the time.

An apology would be in order but certainly not compensation!

trisontana

Just remember the world is populated by humans, and humans make mistakes.

System

what did your copy of the card reciept say? even if it was cancelled you should have been given a reciept. your copy should have said either not authorised or normal card holder copy.

Jeannine

Goodness me - what have I started here???????

I'm not that upset by the error; it will get sorted out!

For the record:

• I will not be seeking an apology, nor compensation (who on earth brought that up!!!?)
• I do not have a till receipt; otherwise I would have dealt with the matter at the time;
• I thought that this board was to get things off your chest (isn't that what 'vent' means?) That's why I posted it, Mr Helpful!

Shall we let the matter drop now folks?:rolleyes: :rolleyes: :rolleyes:

lindseykim13

if they had your money and say you went into overdraft and got charged 12quid or whatever then you would be entiltled to at least ask for compo then, just making a point.