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Homebase cashier

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As I was paying with my visa debit card for garden stuff yesterday (over £90 worth), the (not very polite) girl on the till declared bluntly that the payment "hadn't gone through" even though the machine said that my PIN had been accepted. She would not investigate and just demanded another form of payment. And yes, I did feel a bit embarrassed in front of other customers. Knowing that there was nothing wrong with my card or account, I went to another till and all was fine - as I knew it would be. However - guess what.... TWO payments have been debited from my account and I now have to go through all the hassle of getting a refund - via Homebase or my bank, I'm not sure. As you can imagine, I am not very happy with this!!!:mad: :mad:



(I must say that the first woman was wearing a 'visitor' badge and definitely was not up to the usual polite service which I received at the second till!)
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Comments

  • KILL_BILL
    KILL_BILL Posts: 2,183 Forumite
    u should have made a report to the manager of the store then
  • Sassca
    Sassca Posts: 106 Forumite
    You should speak to Homebase first about a refund and they should give it to you, because they must have records on the failed payment. Failing that, ring your bank and ask them to put a chargeback through. It's very weird that they took 2 payments like that.
    Won in April 09 - A Wii :D
  • Drea
    Drea Posts: 9,892 Forumite
    I used to work in HMV, and one of my colleagues double charged someone by accident, if you go into Homebase they can arrange for the refund.
    Just because you made a mistake doesn't mean you are a mistake.
  • Jeannine
    Jeannine Posts: 342 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Yes, of course I will get it sorted out, but it's just extra hassle and I didn't realise until today when I checked my bank account. Good thing I did! Never happened to me before! Thanks for your comments everyone!




    (KILLBILL - If I'd known at the time of purchase, I would have dealt with it then...!!!!)
  • cannyscot_2
    cannyscot_2 Posts: 1,040 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    It is really upsetting this , it happened to me , and you feel that it has gone through twice but then you think (typical british way) that you are just making afuss). I would give them a bit of grief people should not be treated like that. Money back and compensation ie a voucher for them having your money and your distress.
  • viktory
    viktory Posts: 7,635 Forumite
    cannyscot wrote: »
    It is really upsetting this , it happened to me , and you feel that it has gone through twice but then you think (typical british way) that you are just making afuss). I would give them a bit of grief people should not be treated like that. Money back and compensation ie a voucher for them having your money and your distress.

    Oh come on! Compensation? Are you sure? I can understand it was annoying and mildly embarrassing, but the OP should have taken it up with the manager of the store at the time.

    An apology would be in order but certainly not compensation!
  • trisontana
    trisontana Posts: 9,472 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Just remember the world is populated by humans, and humans make mistakes.
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
  • System
    System Posts: 178,346 Community Admin
    10,000 Posts Photogenic Name Dropper
    what did your copy of the card reciept say? even if it was cancelled you should have been given a reciept. your copy should have said either not authorised or normal card holder copy.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Jeannine
    Jeannine Posts: 342 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Goodness me - what have I started here???????

    I'm not that upset by the error; it will get sorted out!

    For the record:
    • I will not be seeking an apology, nor compensation (who on earth brought that up!!!?)
    • I do not have a till receipt; otherwise I would have dealt with the matter at the time;
    • I thought that this board was to get things off your chest (isn't that what 'vent' means?) That's why I posted it, Mr Helpful!
    Shall we let the matter drop now folks?:rolleyes: :rolleyes: :rolleyes:
  • lindseykim13
    lindseykim13 Posts: 2,978 Forumite
    if they had your money and say you went into overdraft and got charged 12quid or whatever then you would be entiltled to at least ask for compo then, just making a point.
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