Miele trying to make me pay £69 for fuse change

Debt_Free_Chick

happysaver wrote: »

What I would be interested to learn is why the situation of Miele charging me £69 to change a fuse is different to unfair bank charges? Certainly the bank charge issue is by no means settled yet, but many seem to feel the consumer could win as the charges banks levy have little to do with the costs they incur.

Could someone explain to me why Miele charging £69 to change a fuse is different?

Because the amount they've charged you is not a fine or a penalty. It's the cost of getting an engineer/technician to diagnose and then fix the problem. You received a service (repair) in exchange for a cost. It wasn't covered by the warranty as there was no inherent fault in the components or the build of the hoover.

trisontana

I am a bit confused here. Was the vacuum-cleaner made by Miele or by Hoover?

mdbarber

Bamber19 wrote: »

Pot Kettle Black, I think you should give up your little vendetta against dmg24, in the very thread that dmg24 supposedly "knew nothing," you were quoting entirely irrelevant sections of irrelevant acts that were undobutedly from the law school of google where one simply types in a few words about their situation, adds the word law, and quotes the first result. Without taking it off topic too far, on that thread you were entirely wrong based on what you presented, the reasons why you were taking action, the law you intended to use and the rights you thought you had under certain acts. When it finally transpires that the only chance you have of success comes from legislation you knew nothing about and made no reference to it is not sensible to start attacking people simply for pointing out, correctly, that what you were originally saying was mince, nor is it sensible to attempt to come across as superior when the thread is still viewable, evidence of your ignorance.
"

That sir is your opinion and you are entitled to it, whereas apparently i am not, going by my posts being deleted , i suspect by the exchange of thankyous there is more than a touch of bias here.
Again i recant you are entirely without any factual evidence of your claims and my chances of success are not based on what you "think" they are
Put simply i refuted the advise of previous posters and advised the OP to go directly to trading standards.
Is this wrong???

moonrakerz

dmg24 wrote: »

Miele are very good at maintaining their products, as long as they are used correctly.

Surely that should be "fused correctly" !

mute_posting

Creosote wrote: »

Putting a 3 A fuse in where a 13 A is required would normally just cause the fuse to pop, as the fuses function is to protect the appliance from drawing more current than needbe and therefore normally no damage to the appliance. If it was the otherway round (i.e putting a 13 A in a 3 A appliance) then it could cause damage to the appliance.

That isn't strictly true.

A fuse is to protect the cable and associated wiring not the appliance per se. (although one is often the function of the other i.e. a table lamp)

In OP's case a 3A fuse might not have blown straight away as the vacuum wouldn't always be pulling full load (I believe most Miele vacuum cleaners are something like 200 - 2200 Watts)

HTH

MP

mute_posting

mdbarber wrote: »

Put simply i refuted the advise of previous posters and advised the OP to go directly to trading standards.
Is this wrong???

Put simply, Yes.

What have TS got to do with the case?

Unless OP has some information to help their case that they are refraining from mentioning here (i.e. Miele Service Centre found a fault other than the wrong fuse) there is nothing TS can do.

Sequence of events:-

1. OP's vacuum overheats
2. OP wasn't aware (presumably) that the manual talks about this and that there is a thermal cut out
3. OP changes fuse (inadvertantly) to the wrong size
4. Vacuum still doesn't operate
5. After some time (stated in Manual) vacuum operates again
6. Shortly after fuse blows (wrong size but still not realised)
7. OP arranges "warranty repair" with Miele
8. Miele state £69 fee if the problem isn't the vacuum
9. Miele collect, inspect, test and rectify the fuse problem before returning vacuum
10. Miele request £69 that was already warned of up-front (i.e. OP had a final chance to check their last "maintenance" - changing the fuse)
11. OP feels swindled and comes on here

HTH

MP

mdbarber

mute_posting wrote: »

Put simply, Yes.

What have TS got to do with the case?

Unless OP has some information to help their case that they are refraining from mentioning here (i.e. Miele Service Centre found a fault other than the wrong fuse) there is nothing TS can do.

Sequence of events:-

1. OP's vacuum overheats
2. OP wasn't aware (presumably) that the manual talks about this and that there is a thermal cut out
3. OP changes fuse (inadvertantly) to the wrong size
4. Vacuum still doesn't operate
5. After some time (stated in Manual) vacuum operates again
6. Shortly after fuse blows (wrong size but still not realised)
7. OP arranges "warranty repair" with Miele
8. Miele state £69 fee if the problem isn't the vacuum
9. Miele collect, inspect, test and rectify the fuse problem before returning vacuum
10. Miele request £69 that was already warned of up-front (i.e. OP had a final chance to check their last "maintenance" - changing the fuse)
11. OP feels swindled and comes on here

HTH

MP

This is a website dedicated to helping consumers and you are saying that this OP should not access resources available to them to establish whether or not they have been treated fairly. and a site admin is thanking you for this?, something wrong with this picture

uktim29

mdbarber wrote: »

This is a website dedicated to helping consumers and you are saying that this OP should not access resources available to them to establish whether or not they have been treated fairly. and a site admin is thanking you for this?, something wrong with this picture

When they're wrong yes.

Whats wrong with pointing out ot people that they're wrong?

Does a consumer website mean then just ignore fact make a load of rubbish up and hope it works? Although there are posters on here who swear by this method!

Rex_Mundi

mdbarber wrote: »

This is a website dedicated to helping consumers and you are saying that this OP should not access resources available to them to establish whether or not they have been treated fairly. and a site admin is thanking you for this?, something wrong with this picture

I'm not admin. I'm a board guide. There is a big difference.

I thanked the post because I thought the summary of events in this instance was a good description of what occurred here.

mute_posting

mdbarber wrote: »

and a site admin is thanking you for this?, something wrong with this picture

But you yourself have thanked me also?

So you musn't have thought my summary all that bad?!?