money lost due to change in exchange rates between paying deposit and refund

cavegirl99

On a recent holiday in Australia I paid approx £3500 as a security deposit on a camper van. The company actually took this off my credit card.

At the end of the holiday they refunded the same amount to my credit card but due to different exchange rates I actually got approx £200 less. This doesn't seem very fair, but I can't work out who (if anyone) has got this money.

Any suggestions as to how I might get this money back? (I haven't asked my credit card company yet, thought I would wait and see if anyone had any advice).

Any any tips on how I can make sure I don't lose out like this again?

Thanks for your help

Brian_Bullocks

cavegirl99 wrote: »

On a recent holiday in Australia I paid approx £3500 as a security deposit on a camper van. The company actually took this off my credit card.

At the end of the holiday they refunded the same amount to my credit card but due to different exchange rates I actually got approx £200 less. This doesn't seem very fair, but I can't work out who (if anyone) has got this money.

Any suggestions as to how I might get this money back? (I haven't asked my credit card company yet, thought I would wait and see if anyone had any advice).

Any any tips on how I can make sure I don't lose out like this again?

Thanks for your help

Could have gone the other way, and you make £200

dzug1

Some currency dealer has the money. If anyone.

I can't actually see any way round it - other than to pay in cash in sterling, get the company just to keep it and give it you back at the end.

Your credit card company is unlikely to be interested, given that there were two valid separate transactions. Even if it were one transaction (pay for goods, not supplied, refunded) most would just say tough.

rachel_c_2008

Personally, I would try discussing it with the hire company - who could have *authorised* that amount against your card (meaning you couldn't spend it on other things) without actually debiting your account. That's what they should have done, and you could ask them to refund the money you've lost as a good-will gesture (and suggest they change their procedures in future).

If they don't help, then talk to your credit card company, but don't expect anything much from them.

Unfortunately you would have had more chance if you'd spoken to the hire company at the beginning when they first told you they wanted to charge your card rather than just do a pre-authorisation.

inspector_monkfish

cavegirl99 wrote: »

On a recent holiday in Australia I paid approx £3500 as a security deposit on a camper van. The company actually took this off my credit card.

At the end of the holiday they refunded the same amount to my credit card but due to different exchange rates I actually got approx £200 less. This doesn't seem very fair, but I can't work out who (if anyone) has got this money.

Any suggestions as to how I might get this money back? (I haven't asked my credit card company yet, thought I would wait and see if anyone had any advice).

Any any tips on how I can make sure I don't lose out like this again?

Thanks for your help

think you are stuffed on this one, thats just the nature of foreign exchange i'm afraid

if it had gone in your favour, would you have offered the extra money back ? :rotfl:

phatbear

Just thought I would add to your misery and agree with everyone above and as the inspector said if it had gone the other way would you have given them the difference back, alas its all part of the fun of dealing in foreign currency, dare I say you wouldnt have this problem with dubloons.

all the best

the bear

Riq

I was in work the other day and there was an eroneous payment received, when we sent it back to the company they had "lost" £37,000 due to exchange rate fluctuations.

There is nothing they could do.

I know it's a different situation, but just one of those things, if it had gone the other way I very much doubt you would be offering to give the money back as a good will gesture/