someone not happy about telly

Bamber19

kr15snw wrote: »

Think I didnt word my post correctly.

He fitted it himself to his wall, using now special fittings. Just attaching it to the wall (using a bit of wood if I remember correctly).

Tv then fell off the wall and stopped working.

Man goes back to shop and says 'it doesnt work'. They soon found out it wasnt working because it broke after falling off the wall.

There is no way the SOGA should cover that.

Think it was jsut my scan reading of the actual article, I seem to have totally missed that the "fault" was that it had fallen off the wall:rotfl:

kr15snw

To be honest it wasnt shown in that article but this happened a few months ago, as Ive seen it in other places. Plus got told about it from my old boss (comet manager).

So would so SOGA cover him now?

Freddie_Snowbits

Bamber19 wrote: »

Yes, if it was faulty already. Can't recall how long he'd had it (presumably it's in the article), but an inherent fault is an inherent fault. There'd obviously be doubt about whether it was faulty or whether he ahd damaged it during installation but dependant on how long he'd had it, the responsibility to prove this would be on the company (up to 6 months) or him (after 6 months)

I suppose the fact that he could not use a screwdriver or his brain was mislaid at birth percludes the refund!

(Caustion reading some newspapers gives you black hands)

superscaper

Doesn't seem to say which Comet it was, but neither of them in Blackpool have helpful informed staff anyway. Paying £300+ for insurance would have covered accidental damage I'd have thought. Not that Comet are known for giving "useful" extended warranties etc.

meester

kr15snw wrote: »

Think I didnt word my post correctly.

He fitted it himself to his wall, using now special fittings. Just attaching it to the wall (using a bit of wood if I remember correctly).

Tv then fell off the wall and stopped working.

Man goes back to shop and says 'it doesnt work'. They soon found out it wasnt working because it broke after falling off the wall.

There is no way the SOGA should cover that.

why are people going on about the SOGA?

According to Comet:

With Total Product Cover it’s fully protected against breakdown or accidental damage, and fast, reliable help is just a phone call away.

This is quite clearly accidental damage, and it's not unreasonable for a consumer to get aggrieved (albeit not perhaps resorting to criminal damage), when the scummy scumbag scum salesman who sold him the overpriced warranty turns out to have been lying when he said it covered accidental damage.

I have claimed on three insurance policies in my life, once they made ridiculous demands to pay my £50 claim, and I gave up, another time they contradicted their own policy wording and initially told me I wasn't covered, and only once have I been paid out properly.

IvanOpinion

meester wrote: »

why are people going on about the SOGA?

According to Comet:

With Total Product Cover it’s fully protected against breakdown or accidental damage, and fast, reliable help is just a phone call away.

This is quite clearly accidental damage, and it's not unreasonable for a consumer to get aggrieved (albeit not perhaps resorting to criminal damage), when the scummy scumbag scum salesman who sold him the overpriced warranty turns out to have been lying when he said it covered accidental damage.

I have claimed on three insurance policies in my life, once they made ridiculous demands to pay my £50 claim, and I gave up, another time they contradicted their own policy wording and initially told me I wasn't covered, and only once have I been paid out properly.

What you have shown is the headline but I would guess that there is a lot of small print around those words including that it must be installed correctly, using approved parts, professionally etc. etc.

Ivan

meester

IvanOpinion wrote: »

What you have shown is the headline but I would guess that there is a lot of small print around those words including that it must be installed correctly, using approved parts, professionally etc. etc.

Ivan

possibly, just a shame people get sold the rip-off insurance that they claim covers 'everything'. Breakdown insurance is one thing, and should not cover this, but accidental insurance should cover EVERYTHING. It's supposed to be total cover.

Pollycat

I don't think insurance for accidental damage should cover EVERYTHING - if the TV wasn't installed correctly and fell off the wall, why should the insurance company pay up?
That would just put up premiums for those of us who actually use their brains.

IvanOpinion

meester wrote: »

possibly, just a shame people get sold the rip-off insurance that they claim covers 'everything'. Breakdown insurance is one thing, and should not cover this, but accidental insurance should cover EVERYTHING. It's supposed to be total cover.

It is a tough one but without seeing the small print we will never know

Ivan

lonestar1

I dont care how he was treated he should not have smashed up the tv sets the bloke sounds like a right thug to me. A Nice sign and a bit of pacing to and fro outside the shop entrance would have been much more acceptable if you ask me. Customers in the shop must have been terrified