Halifax charge for receiving chaps payment

Smoggie69

Having being working in Dublin for the last 8 weeks, the local office is responsible for my expenses, as opposed to my office in the UK. After putting in my claim my company paid me via a CHAPS payment, for which they say they have taken the charge for, as agreed. When the payment appeared in my bank account it was £12 short.

I called Halifax last Friday to query this, but was told that they only received the lesser amount. Having returned to Dublin for my final week, I explained this to the accounting dept., but they stand by their claim that they paid the full amount plus the fee their end. Having seen the amount in Euros, they are either telling the truth or getting a different rate to everyone else. 1.35-1.4ish. I have looked through the Halifax website for a charge relating to receiving a chaps payment, but can't find anything.

Has this happened to anyone else before? I'm thinking I should call Halifax again this Friday to try again!

LittleVoice

Did Halifax receive euros or pounds?

BruceyBonus

If if was sent from Ireland in Euros then it was probably sent by SWIFT, not CHAPS. In that case, the receiving bank will tend to levy a charge for currency conversion.

YorkshireBoy

http://www.halifax.co.uk/bankaccounts/internationalpaymentservices.asp

Smoggie69

It is shown on my internet banking as a chaps payment. I would guess it wouls have been sent in euros from Ireland, but they would surely their bank should charge the company for wanting to send pounds, and not me for receiving it.

Graham1

You could try referring your bank to EU regulation 2560/2001 which prohibits banks from charging more for sending or receiving a cross border transfer within the EU than for sending or receiving a domestic transfer. However this regulation only applies if the funds were sent in Euro funds (rather than being converted to £ before sending by the overseas bank) and for amounts <= €50,000 and provided the IBAN of the receiving account was given. The regulation does still apply to non Euro currency EU countries like the UK.

jonesMUFCforever

Graham you have contradicted yourself there.
Your last sentence is the killer.

If funds came in from abroad then it would have originated as an International payment - there is a charge for receiving these at all banks (unless the other side have paid it for you).

Graham1

I don't think I have contradicted myself. I said the UK is in the EU but not in the Euro currency zone, which is true. The text of 2560/2001 specifically states that it still applies in such conditions.