ebuyer force you to call tech support at 10p per min to return faulty goods!!

myself321

hi there ( sorry in advance if posted in wrong thread)

it seems gone are the days when you could process a return with ebuyer online, i have just requested to return a faulty sat nav, after the request i get told

"[FONT=Verdana, Arial, Helvetica, sans-serif]To process your request to the next stage please contact our technical support team on 0871 528 5191 who will be able to review your request fully"

So they now want 10p per min from us to return faulty items, this is bad bad c/s.

does anybody now a cheaper number for them i carnt find one any where, many thanks
[/FONT]

avantra

Karen Evans: Customer Support Manager - 0870 467 5057

not 0871

also
Armando Sanchez: Operations Director - 0870 467 5090

Jemma-T

Email them. I don't phone anyone ever when it's business related unless it's something technical (say giving a MAC for a new ISP). You have maybe been asked to phone their tech team to determine the fault. Who told you to do that (their site?) and did you question it?

If they don't respond to email then make a claim from your credit card company saying they are refusing to speak to you. I assume you used your CC but if you didn't have one you might have to write to Ebuyer. When you do eventually contact them complain about their phone numbers.

Ebuyer want to make money from 0870 and 0871. Simple.

avantra

[Ebuyer want to make money from 0870 and 0871. Simple.[/quote]

0870 numbers are not money making cows as they use be following the Telephone watchdog new regulations.

.. That's why they move to 0871 very quickly... Saynoto0871.com anyone?..:o

BiggaThanBen

can't reach them using any numbers mentioned here, their opening hours should be 9 to 7pm, I tried to call at 6, 6.30, 6.45 .. always engaged

I have only a couple of days left till 28 return period expires, will they honour the date when the return request was created ?

derrick

avantra wrote: »

[Ebuyer want to make money from 0870 and 0871. Simple.

0870 numbers are not money making cows as they use be following the Telephone watchdog new regulations.

.. That's why they move to 0871 very quickly... Saynoto0871.com anyone?..:o[/quote]

The "new" regs for 0870 did not come in,( they where supposed to come into force February 2008, but got put on hold re alarm companies!), and probably won't, they are still revenue sharing numbers and the cheapest telco to call them from are BT at 6p per minute daytime,and never included in phone packages, there might be one company? that charges 5ppm, but I can't remember who it is.

See this page for comparison costs.

e.g. payphone costs; -
01/02/03 1ppm
0870 20ppm
0871 50ppm

All above= Min charge 40p inc 20p connection

derrick

Ebuyer tech support 0870 9420780 > 020 80994712, from saynoto0870.

This number works,as I have just tried it.

Antispam

I was a little concerned about there advert the other day for a job and the description

http://static.ebuyer.com/customer/help/index.html?action=c2hvd19jYXJlZXJz

Identify the customers reasons for returning the item, take the opportunity to provide technical support to the customer with the aim to avoid the item been returned back to Ebuyer.

Promote the advantages of products being returned direct to the manufacture staying within the distance selling regulations.

Now maybe I am reading too much into this but they may be trying to prevent returns zealously especially the last part, as they are putting the onus on returning to the manufacturer rather than legally them

AndrewLondon

I've never had any issues with Ebuyer. They are a no frills company who do everything very cheap. I'm sure there are plenty of people who return goods that are not faulty but they are just unable to figure out how to use them, and that probably costs the company a lot of time and money to repackage or to send the goods back to the manufacturer.

When you create an RMA request they ask you for the problem, so if you describe the problem in a way that suggests the product is definitely faulty (e.g. PSU blown, tried different power cables, etc.) then they will just accept the return without question.

BiggaThanBen

derrick wrote: »

Ebuyer tech support 0870 9420780 > 020 80994712, from saynoto0870.

This number works,as I have just tried it.

it is for laptops and harddrives only, and not actually ebuyer itself, 3rd party support

BiggaThanBen

AndrewLondon wrote: »

When you create an RMA request they ask you for the problem, so if you describe the problem in a way that suggests the product is definitely faulty (e.g. PSU blown, tried different power cables, etc.) then they will just accept the return without question.

This seem reasonable in theory but in practice it is almost impossible to get through and finalise return request. I've just tried to call the original number, 6-30 and 15 people in the queue, after 5 minutes waiting (at the cost of 20ppm :mad: ) - 13 people, no way I could speak to technical support before 7pm when they close. it is really annoying, as I am sure the item is faulty, it is obvious, I dont need any technical support, I just want to return a faulty item ... ! Cant see any other way than contacting my credit card issuer ...