📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

ICESAVE warning

Options
I have recently opened a new account with ICESAVE with a dep of £250. (my wife has had a couple of accounts with them for some time).
After serveral weeks I have still not received my User ID and I have tried several times to call them but I'm just left on-hold listening to messages about how busy they all are. However, they do say that you can contact them by email, so that's what I've now done and today I have received a response telling me to call them on the number that I pointed out no-one was answering.
When a Bank that bases it's accounts via on-line business does not answer the phone and responds to email by telling you to call them ...
This makes me very nervous,,, so I and my wife are getting out.

Not that I think this will unduly worry ICEsave for one minute
«1

Comments

  • planemad
    planemad Posts: 569 Forumite
    Part of the Furniture Combo Breaker
    I understand your reasoning to be honest, but ICESAVE are getting a lot of interest at the moment as they have very good products with good interest rates.
    With this success they are really pushing the boundaries of their own staffing levels and ability to process new account in a prompt manner as well as answer the phone in a respectable amount of time.

    ICESAVE do seem to be trying hard by employing more staff and reducing call waiting times and account opening times.

    Its not right but its a supply and demand thing there is a lot of demand at the moment.

    I would say that once your account is opened operating an ICESAVE account is easy with no problems at all.

    My advise is to stick tight mate and wait for the backlog to clear.
  • Hillwalker
    Hillwalker Posts: 62 Forumite
    planemad wrote: »
    I
    Its not right but its a supply and demand thing there is a lot of demand at the moment.

    .

    I could understand that if we were still in April (new tax year, ISA's etc) but middle of May !!
  • Baldur
    Baldur Posts: 6,565 Forumite
    Hillwalker wrote: »
    I could understand that if we were still in April (new tax year, ISA's etc) but middle of May !!
    Like most institutions appear to be, they are probably still working through the backlog of ISA applications - they also offer about the highest rate currently available for fixed-rate savings.

    I seem to recall that Nationwide were reported to still be dealing with their backlog of 2007 Cash ISAs into November/December.
  • Biggles
    Biggles Posts: 8,209 Forumite
    1,000 Posts Combo Breaker
    I've got through to them with very little wait on that number (OK, it was the SayNoTo0870 alternative, obviously!) in the last couple of weeks.

    5 or 10 minutes on hold each time maybe, but nothing too drastic.
  • chesky369
    chesky369 Posts: 2,590 Forumite
    Your best bet is to call them first thing in the morning (around 8am). One of the reasons they're so busy is that they have some of the highest interest paying products - not just ISAs but 6-month and one-year savers. I've only just today received my annual tax statement, so they're obviously a bit late on this also.
  • cundall
    cundall Posts: 859 Forumite
    got through to them with <10 min wait... great customer service overall
  • Geoffo_M
    Geoffo_M Posts: 1,161 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I've found their e-mail response very poor, but on the phone, it's been quite good. I've had to ring them several times recently and they've always answered after about a 5 minute wait - which isn't bad really. And each lady I've spoken to has been polite and very focused. Stick with em I say.
  • Vectra
    Vectra Posts: 152 Forumite
    Part of the Furniture Combo Breaker
    My wife and I just transferred Isa's from ING (I'm no good) Bank into our Icesave acct only problem was ING delaying tactics sending cheque to Icesave with my wife's name spelt wrongly for instance making another delay of weeks before icesave kindly told us the other day they had finally recd it. We have had good enough service from this bank considering how busy they have been no problems really and we put our 2008/9 ISA ration in recently as well so--we are now up and running our interest will be paid monthly into our linked bank account--- 10/10 as far as I am concerned.
  • KeithEssex_2
    KeithEssex_2 Posts: 224 Forumite
    Vectra wrote: »
    My wife and I just transferred Isa's from ING (I'm no good) Bank into our Icesave acct only problem was ING delaying tactics sending cheque to Icesave with my wife's name spelt wrongly for instance making another delay of weeks before icesave kindly told us the other day they had finally recd it. We have had good enough service from this bank considering how busy they have been no problems really and we put our 2008/9 ISA ration in recently as well so--we are now up and running our interest will be paid monthly into our linked bank account--- 10/10 as far as I am concerned.

    Do you really think that ING did this on purpose ? Surely it was just a bad mistake ?
  • Paul_Herring
    Paul_Herring Posts: 7,484 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    KeithEssex wrote: »
    Do you really think that ING did this on purpose ? Surely it was just a bad mistake ?
    Never attribute to malice what can be attributed to incompetence.

    That said, it is ING....

    ;)
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.1K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244.1K Work, Benefits & Business
  • 599.1K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.