T mobile customer services

scrungebucket

Hi

is there a direct land line number for customer services - the mobile will charge me 25p - which is extra to my monthly allowance.

Ta

[Deleted User]

if you call 150 from a T Mobile phone its free.

scrungebucket

Hi Thanks for replying
The web site says

Additional information
Not included in your monthly credit
Voicemail12p / minuteCustomer Service calls25p / call maximum (when connected to agent)0800 / 0500 numbersFree to 10p / minuteFree to 10p / minute

Hence wanting a direct number request
Ta

espresso

Try 07953 966150

scrungebucket

Thanks for replying.

Ta

M4RKM

hmm. i always thought that calls to customer service was free to pay monthly customers..
if they've changed that, i'll be leaving t-mob sharpish, as it that is really really bad!

EDIT

i've just checked online..

Additional information

Not included in your monthly credit

Voicemail 12p / minute
Customer Service calls FREE
0800 / 0500 numbers Free to 10p / minute
0808 numbers Free to 10p / minute
All other 08 numbers Free to £2.50 / minute

so, it does only apply to payg customers afaik

derrick

scrungebucket

Hi I have just logged onto their solo sim cards and under the £15 deal this iswhatit says:-

Additional information
Not included in your monthly credit
Voicemail12p / minuteCustomer Service calls25p / call maximum (when connected to agent)0800 / 0500 numbersFree to 10p / minute0808 numbersFree to 10p / minuteAll other 08 numbersFree to £2.50 / minute
Call Customer Services for charge information on the specific 08 number you wish to call. 08 numbers are not included in your call allowance

Do they do online billingaswell?
Ta

Sid_Harper

To kill the debate: for people on older priceplans it is free, for newer ones they have started charging (they used to charge on some older ones too - e.g. 'self serve' variants where you got a discount for using my T-mobile for your customer service needs.

They also had a per-min (capped at some level) charge at some point as well.

And voicemail is no longer free on current plans, unless you are a business customer.

The current Flext is different to what was on offer until Aug07... there was no charge for voicemail and minimum 1 minute charge wasn't there either (i.e. a 5 sec call used to take 5 secs out of your allowance, not 1 min)

To find out, you need to call them up and ask as on My T-mobile it may not show the right info. (as is the case for me and Mrs Harper).

From saynoto0870.com to call them free (I've used this in the past, but as a biz customer I just call off my phone these days)

0808 1214105 Ask for the relevant department by saying you pressed the wrong option during the automated service

lawbunny

If you are on an older plan ie flext, it is free for you to call 150.

If you are on a newer plan ie solo, then it is a one off 25p connection charge to call 150.