Offered credit on bill by CPW.

gam3r

Hi, i sent my cancelation letter to the address they gave me on the phone, about a day later i was offered a deal where by i had £270 credit added onto my account to keep me with them for the next 12 months. So i jumped at it, took it and now my first bill has come under the new term.

There seems to be no credit on the bill. Is this normal? I will give them a ring tomorrow but i'm confused!

philnicandamy

Did you get this offer in writing or have any proof they offered you the credit? if it was via telephone they might have recorded the call which could be found.. if not its gonna be difficult to prove

gam3r

philnicandamy wrote: »

Did you get this offer in writing or have any proof they offered you the credit? if it was via telephone they might have recorded the call which could be found.. if not its gonna be difficult to prove

I asked for proof but she said there would no point, as all phone calls are recorded anyway and she also made a note on my account.

Give them a call tomorrow..

redflash7

If I were you, I would certainly call them and ask them to send a letter as a proof.