MAC Code

proudmum_3

Anyone having trouble getting their MAC code from AOL?
I have written 3 times and also tried to ring on several occassions.
AOL is so slow & have found cheaper option.:mad:

normanmark

Have you checked your AOL email account? They might have sent it there, if they havent then call them up again & state that you've waited longer than 5 working days & they're in breach of an Ofcom ruling.

Remember to cancel your account with AOL as soon as you give it to the new provider as by requesting a MAC does not mean your account is automatically canceled.

Ivor_Bigun

normanmark wrote: »

Remember to cancel your account with AOL as soon as you give it to the new provider as by requesting a MAC does not mean your account is automatically canceled.

Account is cancelled when new BB provider uses the MAC code.

normanmark

Ivor_Bigun wrote: »

Account is cancelled when new BB provider uses the MAC code.

No it isn't. You need to send in a cancellation notice to the provider as simply using a MAC only instigates an alert on the system that ISP's use with BT Wholesale. It won't instigate a cancellation on the ISP's billing systems.

If you think that it will be cancelled then it's just naivety. I've read enough stories of people paying broadband bills some months after migration just purely because they assumed it'd be cancelled.

Balls_Of_Steel

normanmark wrote: »

No it isn't. You need to send in a cancellation notice to the provider as simply using a MAC only instigates an alert on the system that ISP's use with BT Wholesale. It won't instigate a cancellation on the ISP's billing systems.

If you think that it will be cancelled then it's just naivety. I've read enough stories of people paying broadband bills some months after migration just purely because they assumed it'd be cancelled.

I was with AOL, got the MAC code (after 1/2 hour listening to crap from retentions), moved over to new BB provider, they took no more Direct Debits. When the MAC code is used, you are no longer receiving a service from your old provider, so Direct Debit Scheme rules will cover you. The only problem that can occur is you cancel before your contract end, then you will be liable to pay the remainder of months.

mrJ_5

you should still check anyway, the earlier you try to avoid a potential problem in the future, the less hassle it will cause in the future.

normanmark

mrJ wrote: »

you should still check anyway, the earlier you try to avoid a potential problem in the future, the less hassle it will cause in the future.

Bingo. It takes 5 minutes to send a written letter to confirm cancellation, I would never rely on an ISP's system.

del1001

It's also a good idea to mention in the letter to your ISP that you will be stopping the Direct Debit mandate at your bank upon the conclusion of the cancelation, and ask the ISP for written comfirmation of your letter, I did this when I quit Pipex, it can save a lot of aggro in the long term & is well worth a few minutes taken to draft a letter.

hamish72_2

Never rely on any one other than yourself to stop a direct debit just do it to be on the safe side when I have used MAC the isp I left have advised exactly that