Who do I complain to?

rob78

Abbey sold me a Direct ISA Issue 2 on the basis that it was fixed at 6.25% for 13 months and this is not true.

I realise that many people have said that the ISA was variable so before I opened it I checked about 3-4 times with phone staff and a member of staff in a branch. They told me that it was called variable because it was until opening, and you get the rate fixed at time of opening. I opened at 6.25% so I would be fixed at that rate. They are now saying that this was not the case and I am getting 6% variable.

I need to make this very clear that this was not just a mistake by one person in a call centre, I phoned several times and I was convinced that I was being mis-sold a product so I asked to speak to a supervisor and she confirmed that I would get the fixed rate at the time of opening. I am furious that I was lied to and really feel cheated by Abbey. I dont have the names of the people I spoke to but I do have the dates, What can I do? This must be illegal, it wasn't just a mistake I checked and double checked.

Any advice/opinions would be great. Thanks

Baldur

rob78 wrote: »

Abbey sold me a Direct ISA Issue 2 on the basis that it was fixed at 6.25% for 13 months and this is not true.

I realise that many people have said that the ISA was variable so before I opened it I checked about 3-4 times with phone staff and a member of staff in a branch. They told me that it was called variable because it was until opening, and you get the rate fixed at time of opening. I opened at 6.25% so I would be fixed at that rate. They are now saying that this was not the case and I am getting 6% variable.

I need to make this very clear that this was not just a mistake by one person in a call centre, I phoned several times and I was convinced that I was being mis-sold a product so I asked to speak to a supervisor and she confirmed that I would get the fixed rate at the time of opening. I am furious that I was lied to and really feel cheated by Abbey. I dont have the names of the people I spoke to but I do have the dates, What can I do? This must be illegal, it wasn't just a mistake I checked and double checked.

Any advice/opinions would be great. Thanks

Three posts on the same topic will not help you to resolve the issue - more likely to confuse things:

http://forums.moneysavingexpert.com/showthread.html?t=917467
http://forums.moneysavingexpert.com/showthread.html?t=917459

rob78

Not very helpful

dunstonh

This seems to be a common occurance as I have just read a few threads on other forums saying the same thing. You may wish to check those out.

Baldur

rob78 wrote: »

Not very helpful

Actually, my response was intended to be helpful:

• Your post has nothing to do with current account/budgeting issues, so is misplaced on this board.
• Multiple posts will only confuse yourself and anyone trying to help by responding to your query.
• You have already received responses on this thread in the ISA board.