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Need to make a complaint
rob78
Posts: 59 Forumite
Abbey sold me a Direct ISA Issue 2 on the basis that it was fixed at 6.25% for 13 months and this is not true.
I realise that many people have said that the ISA was variable so before I opened it I checked about 3-4 times with phone staff and a member of staff in a branch. They told me that it was called variable because it was until opening, and you get the rate fixed at time of opening. I opened at 6.25% so I would be fixed at that rate. They are now saying that this was not the case and I am getting 6% variable.
I need to make this very clear that this was not just a mistake by one person in a call centre, I phoned several times and I was convinced that I was being mis-sold a product so I asked to speak to a supervisor and she confirmed that I would get the fixed rate at the time of opening. I am furious that I was lied to and really feel cheated by Abbey. I dont have the names of the people I spoke to but I do have the dates, What can I do? This must be illegal, it wasn't just a mistake I checked and double checked.
Any advice/opinions would be great. Thanks
I realise that many people have said that the ISA was variable so before I opened it I checked about 3-4 times with phone staff and a member of staff in a branch. They told me that it was called variable because it was until opening, and you get the rate fixed at time of opening. I opened at 6.25% so I would be fixed at that rate. They are now saying that this was not the case and I am getting 6% variable.
I need to make this very clear that this was not just a mistake by one person in a call centre, I phoned several times and I was convinced that I was being mis-sold a product so I asked to speak to a supervisor and she confirmed that I would get the fixed rate at the time of opening. I am furious that I was lied to and really feel cheated by Abbey. I dont have the names of the people I spoke to but I do have the dates, What can I do? This must be illegal, it wasn't just a mistake I checked and double checked.
Any advice/opinions would be great. Thanks
0
Comments
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If you gave a way of identifying yourself during your phone calls, you should be able to get a copy of the recording from Abbey under the Data Protection Act. However this would cost you £10.0
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I dont think I did. What other options do I have?0
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Initially their complaints procedure. If the issue is not resolved to your satisfaction after 8 weeks from your complaint, then you could refer the matter to the financial obudsman service.What other options do I have?0
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