SMS (Secure Mail Services)

mightymike

Why oh why would any company use SMS (secure mail services) to deliver items to their clients? SMS are by far the most useless delivery company...in the world...IMHO!!:mad:


I have had 2 credit cards delivered by them (to be honest, one is still with them!) and some other bits and the experiences have had me boiling mad! Here is my list:

1. They can only deliver between 8-6.
2. If they go over 6pm and you have to leave, they don't contact you (even though they have your mobile number) and !!!!!! off!
3. Then they can't deliver the next day because for next day booking, you have to call before 4!!!!!!!!
4. They won't let you speak to a manager...he or she has to call you back! Most likely 20mins later!
5. Their operators are useless. They can only tell what they can't do for you!
6. They will not reroute the delivery. They can only do 1 address a day. Even though they are the ones screwing up delivery by being late!
7. 0870 number...expensive.
8. They can speak to the drivers, but can't let them do anything different to what they were told to do the same day. E.g. revert back to home address (which in my case is 2 miles)
9.You have to fight to find out from the driver about what time they will reach you. Even then it's very sketchy.

They have these security protocols that they think make things secure! It doesn't just screws it up for the clients. Be prepared to have you whole day wasted by them.

I have asked all my credit card companies about this problem and have asked contacts of mine to terminate their accounts with them.

Anyone else have problems with them? Have you had a positive one?

kuohu

No complaints here. If I miss a delivery from SMS then I can log onto their website and rearrange a date or have the delivery address changed to my work address. Job done. No phoning a call centre, certainly no need to speak to a manager, and no need to speak to any drivers.

GeorginaParr

mightymike wrote: »

Why oh why would any company use SMS (secure mail services) to deliver items to their clients? SMS are by far the most useless delivery company...in the world...IMHO!!:mad:
...
Anyone else have problems with them? Have you had a positive one?

I booked a pickup with them last summer for some documents. Sat around all day waiting for them to show up - for two days in a row - then wound up with a very unhelpful agent at their call centre. Long story short, it got escalated to their company headquarters and I eventually got a refund of the £20+ fee I'd paid.

Would definitely *not* recommend them. They're in the same league as CitiLink, which has become our showstopper criterion for buying online - if a company uses CitiLink for delivery, we purchase elsewhere because we'd never see the product anyway.

mightymike

So... phoned up SMS about the last credit card I've been waiting for, on Friday as they did not deliver. They told me at 6pm that the driver was still out and delayed. I told them my office reception closes at 6 so can he come to the registered home address. They can't call but they couldn't anyway as they can only deliver to one address a day. My home is only 3/4 miles away so I said I would run down and wait so please can he as he the late one. No they say only a manager can phone the driver, and the manager can only call me back and so can't be put on phone!!!!!

So I ask for a phone back. 20 mins later no call. So I call back and this time they say the driver went at 11.30am and no-one was in. LIE! So I kick up a fuss and now they tell me they can't deliver til tues! So I kick up even more fuss and they say they will put it in the registered royal mail (so why are these banks using them??) and I can get it sat or mon!!! Fine I tell them.

Come monday no sign. So tuesday I phone and the new operator tells me that it didn;t happen and that def I will get it by tomorrow 12pm!!

Banks...please... stop using SMS

Customers... ask them not to use them for your deliveries. They are probably the worst delivery company I have come across and that includes the some of the 3rd world countries I lived in!!

123oleary

they are useless. most delivery companies have a depot which you can visit to pick up missed deliveries but not sms. their drivers arent supplied with mobiles so they can inform you when they are coming.ive stoppped using ticketmaster where possible to avoid sms

custardy

mightymike wrote: »

So... phoned up SMS about the last credit card I've been waiting for, on Friday as they did not deliver. They told me at 6pm that the driver was still out and delayed. I told them my office reception closes at 6 so can he come to the registered home address. They can't call but they couldn't anyway as they can only deliver to one address a day. My home is only 3/4 miles away so I said I would run down and wait so please can he as he the late one. No they say only a manager can phone the driver, and the manager can only call me back and so can't be put on phone!!!!!

So I ask for a phone back. 20 mins later no call. So I call back and this time they say the driver went at 11.30am and no-one was in. LIE! So I kick up a fuss and now they tell me they can't deliver til tues! So I kick up even more fuss and they say they will put it in the registered royal mail (so why are these banks using them??) and I can get it sat or mon!!! Fine I tell them.

Come monday no sign. So tuesday I phone and the new operator tells me that it didn;t happen and that def I will get it by tomorrow 12pm!!

Banks...please... stop using SMS

Customers... ask them not to use them for your deliveries. They are probably the worst delivery company I have come across and that includes the some of the 3rd world countries I lived in!!

simple,its cheaper

jonnyboy122

I had so much hassle with SMS (including just putting a card through the door rather than knocking when I had taken time off work specially) I had to threaten to close my HSBC credit card account unless they reverted to delivering my card to a bank branch where I could pick it up (which they used to do as a matter of course but stopped for some odd reason), rather than use SMS. To the bank's credit they do deliver it to a branch every time now (touch wood!).

Unfortunately when I got a new passport recently the Passport Office decided to send it by SMS rather than the Royal Mail delivery I requested :mad: . As I was working between two large, shared office buildings & I didn't want something like my passport delivered to someone other than myself, and there is no one in at home in the day, my only option on pressing them was to have it delivered to another Passport Office :mad: . Luckily I was working near Victoria but they had no sympathy for people who work on the move or not at fixed offices.

Kanduru

After giving 4 weeks from sending off my passport application i rang the IPS today to see what the progress is on the application only to be told that it was delivered on the 28th May. Eventually get put through to SMS who confirm it was delivered on the 28th, we haven't had it delivered.

There was somone in all day on that wednesday so im 100% sure no-one came to the house. I asked if its supposed to be secure and they couldnt get a signature because 'no one was in' :rolleyes:, why didnt they leave a card or something to let us know they tried so we can arrange something else, and i have been told by two different people that if the courier feels the house is secure they will just put the passport through they door as usual.

So at the moment the IPS has basically said i have to report the passport as lost/stolen and reapply for another one costing another £72.

Spearmint_razor

Remember to use SAYNOTO0870 to contact them to minimise their income.
To get a redelivery - use the web page or ring 01604 782952
To talk to a human (apparently they employ one!) 0800 0197847
Hope this makes it all slightly less annoying...

d.edna

BarclayCard use them, I had a card delivered by them (Well you know what SMS are like) and all they did was stick a first class stamp on and use regular mail

ducky2004

Perhaps they are cheaper but they are less useful from the good old royal mail special delivery where I can expect to get it by 12pm, or worst, pick it up from the depot.

Wasted the entire afternoon with them and I think the best way is to complain to the ticket/credit card etc company that as long as SMS is to be used, I will stay away from their services (any saving is not worth while due to the stress and time wasted for waiting for the Securey Delivery Services SMS). Didn't bother to ring the bell either.

Funnily...they have plenty of good feedback on their website though. Perhaps they do occasionally have a few good driver around..