Excellent NTL Support

swebb

I thought I'd let people know about this as NTL often get bad word of mouth. On Monday morning (just gone), my broadband was down. I did the usual checks, but nothing - so I phoned support (urgent as I was working from home). They did some checks but couldn't resolve the problem and told me they'd send out an engineer... before 12.00 that very day (it was about 9.30 by now). I explained it was urgent (I didn't believe someone would arrive by 12.00). At about 11.00 the engineer arrived! He had a look and changed my modem for a newer model. I now had a connection. The engineer checked the line form the box up the road and said there was a problem and some new cable would need to be laid. He said he would log the job and it won't be until Friday (probably) before the job would get done. About 2.00 today there was a knock at the door... NTL to do the work.

I have to say this was very impressive. I've been with NTL broadband for over 2 years now and haven't really used support too much. Good to see this sort of service.

If people are thinking about NTL broadband, this is worth thinking about - although I'm sure many others will have had a bad experience. Perhaps we could have a good vs. bad NTL experience thread...

[I don't work for NTL by the way]

Rex_Mundi

I reckon the support at Zen beats that. Very few of their customers ever need to contact them because there's hardly ever a problem.

Surely that's the best kind of ISP support. The kind you never need.