John Lewis Complaint - advice sought!!!

seashore321

Hiya think we posted at the same time if you have given them a lot of business then that is additional leverage for a little discount!

pinkshoes

JayneM wrote: »

To ask me to find £50 that I have not budgeted and thought I had already paid is unfair in my opinion.

No offense, but if you budget that tightly, you would now have £50 excess in your account, which you could now use to pay for this item. Infact, you would have a whole £1 interest on that money too... so technically John Lewis have done you a favour in allowing you all this extra time to pay.

I find it rather unfair that this is a complaint.

wendy+5

Did the amount not show up on your bank statement?

JayneM_3

Hi Wendy

The amount didn't show up on my statement because I didn't pay it (until today when I just have over the telephone).

I do accept that if I had checked my bank statement I would have realised that the payment had not been claimed. However, I don't go through my statements with a fine-toothed comb to check that every little transaction I have made is present and correct. Maybe everyone else does this, I don't know but I would suspect many don't. At their peril, obviously!! :-)

JayneM_3

Seashore, thank you, this is the approach I would have taken in my letter of complaint (i.e. pointing out what a loyal customer I am, and how I have faith in their wonderful customer service, etc) but as you know I would have asked them to waive the money in full rather than in part. Who knows, maybe they would have offered me a partial dicount in response, which I would have accepted.

As it is, I have paid in full without resorting to complaining, mainly due to the CCJ comment from Rex_Mundi (it's not worth tarnishing my record for the sake of £50!).

However, my opinion of them as a company with an excellent Customer Service approach is now tainted slightly, for now at least.

I know most of you don't agree that this ever really had potential to be a complaint anyway, which I must admit I am surprised about, but it just goes to show we are all different.

Thanks again for your opinions x

seashore321

I still think a follow up letter would be advisable, the usual, good customer etc a bit distressed. Future purchase worries, try a nice letter I am sure you would be suprised at how much they want to keep regular customers. Speaking from experience here!

Pigeongirl

JayneM, I agree with you and I would be very annoyed had this happened to me. A similar thing happened a few years ago when Tiscali simply wuld not take the direct debit from my DH's account. Despite ringing them repeatedly (and receiving assurances that they would take the money) they only took sporadic payments until finally they got a DCA to write us a stern letter! I gladly rang the DCA and paid the amount in full because we knew we owed it but it was very annoying nonetheless. We cancelled our account with Tiscali and will never use them again.

Perhaps that's the best you can do here; just don't bother with John Lewis again.

gunsandbanjos

Pigeongirl wrote: »

JayneM, I agree with you and I would be very annoyed had this happened to me. A similar thing happened a few years ago when Tiscali simply wuld not take the direct debit from my DH's account. Despite ringing them repeatedly (and receiving assurances that they would take the money) they only took sporadic payments until finally they got a DCA to write us a stern letter! I gladly rang the DCA and paid the amount in full because we knew we owed it but it was very annoying nonetheless. We cancelled our account with Tiscali and will never use them again.

Perhaps that's the best you can do here; just don't bother with John Lewis again.

That is a totally different situation with Tiscali, with John Lewis there has simply been a mix up, human error etc.

Pigeongirl

gunsandbanjos wrote: »

That is a totally different situation with Tiscali, with John Lewis there has simply been a mix up, human error etc.

Yes, I realise that the situations aren't identical but the point was that I understood the op's feelings because we had been given a service without paying for it too. Still had to pay up in the end of course.

Iamthesmartestmanalive

These are the sort of people customer service agents hate

Downright liars who expect something for nothing

You claim you budget very tightly but didnt know, this statement is contradictory

I would wager you knew fine and were trying to take the !!!!

The amount of people who expect companies to be bound by rules whilst it is a free for all for them is ridicolous

You buy a good, you pay, you check all is ok or at least you should

John lewis had every right to ask for this money and tbh i doubt they are that bothered about retaining customers who try and scam them