Phone banking - getting through to UK call centre? Any tricks on how to do

finnigany

Hi are there any ways people know how to get through to a UK call centre with Abbey or perhaps any of the other main banks? The main number you phone is a lottery as to what country you get through to:mad:

Scousebird_2

Barclays just select the option for personal loans/overdrafts and you will get a sales adviser in Sunderland, Liverpool or Coventry. It's because in Mumbai where the contact centres are for Barclays abroad-legally you cannot sell a finance agreement or complete an application governed by English or Scottish law if the adviser does not sell in it (the country)-therefore all sales teams in Barclays are based in the UK.

This is why when the adviser in India gets your interest in a product (they are purely service advisers) they transfer you to a colleague in the UK (A Sales and Service Adviser)-these job titles will be volunteered to you as part of the 'disclosure process'. Only adviser in the UK can sell products and close sales...advisers in other countries can only act as introducers to product.

Natwest are all UK (apparently)

That's my contribution folks!

ShelfStacker_3

HSBC generally go to the UK most of the time for me, on the offchance going to the Philippines (American-ish accent, not too hard to understand). Never been put through to India.

Alliance and Leicester go to the UK all the time.

olly300

Nationwide are all UK.

d123

Co-op are also UK only call centres.

C_Ronaldo

RBS from my experience go to uk call centres

debster369

ShelfStacker wrote: »

HSBC generally go to the UK most of the time for me, on the offchance going to the Philippines (American-ish accent, not too hard to understand). Never been put through to India.

Alliance and Leicester go to the UK all the time.

That's cos you have a bank account plus (according to your signature)

ShelfStacker_3

debster369 wrote: »

That's cos you have a bank account plus (according to your signature)

Haven't had to call since my upgrade, so what I said was for Bank Account only.

Kavanne

Scousebird wrote: »

Natwest are all UK (apparently)

Not apparently, it's fact.

[Deleted User]

You could just ask to be transferred to one..

Scousebird_2

be_alright wrote: »

You could just ask to be transferred to one..

Lol-I honestly didn't think along those lines you know-the obvious never jumps out at you but you're right I suppose.