HSBC are trying to blackmail me (badly)

YorkshireBoy

Have you, at any point, registered a formal written complaint, or are you dealing verbally with a different person each time you ring up?

kazwookie

Send a written complaint to head office

harryjuju

i have had 5 or 6 meetings with the same person at the bank every time. she originally thought that it would be reinstated, then she found out otherwise.

i have thought about writting to head office- im not really sure what action to take next. i know i should be writing letters to someone at least.

YorkshireBoy

You should be able to register a formal complaint in branch. It's not necessary to write to Head Office. The main thing is to get your complaint into 'the system'...and quickly.

Aegis gave you some very good advice earlier (it's also in the link I provided for you)..whatever you do, do not let the balance in the account the funds were transferred to fall below the amount that you was transferred. If it's a current account, be mindful of any direct debits hitting the account and pulling the balance down. If you don't do this, then you have no chance of getting your desired resolution.

Milarky

Given that it takes years to build up substantial ISA balances, you'd think that all the safeguards were there to prevent a customer giving; "instructions [which] were unclear or were capable of being misunderstood."?

It appears as if the details of ISA regulation have been left to the back room boys at 'CAR Audit' to work out [naturally to suit themselves] with the government that authorises the scheme taking little or no interest in such matters. Not good enough is it?

So how about, instead, whenever people request a withdrawal from an ISA, the provider has put back to the customer: "You wish to withdraw some/all of your ISA CAPITAL - are you sure? The customer must then indicate 'Yes'. The ISA provider must then provide the withdrawal authority (as now) but, again, must check with the customer that this is really what they wish. Before you jump to attack this as 'nannyish' consider that ISA withdrawals are not the norm. Transfers, for instance, are probably much commoner and safer [from the customer perspective] - so they don't need to so phinicky there?

Instead, it's been turned around so the customer is deemed more responsible than the ISA provider to 'get things right'. That's the wrong onus - but typical of bureaucracy. And ISAs are nothing if not a highly bureaucratic implementation of 'tax free' savings [etc]

oldfella

write to The Manager, Service Quality Team, HSBC Bank plc, Arlington Business Centre, Millshaw Park Lane, Leeds, LS11 0PP.

use the words "I wish to make a formal complaint"
explain what happened
and say you want the position restored as if the withdrawal had not happened

Gary_Connor_1955

Make sure you keep a record of all correspondance. You neve know when you might need it.