T-Mobile cancellation issues - help!

SegaMark

Back in January with not long left on my T-Mobile contract I went and got a new contract elsewhere, around the 23rd of January I called T-Mobile to drop my tarriff to the lowest one (£15) and gave my cancellation notice, I think the account was due to end around March. The guy in customer services said that's all fine, and my contract will cease and my last bill will be for March.

I had a bill in April and a DD for £15 but I let that pass as I'd figured that would be the bill for March, my supposed final month.

Today I receive a letter for another £15 bill due by the end of this month - but as mentioned my contract should of stopped... I ring T-Mobile today and say there was no note of any cancellations and there's nothing they can do and I have to give 30 days notice again today (so that's be fleeced out of 2x£15).

I've just called them back as I'm not happy with this and they said they'll cancel my account immediately but I still have to pay this months bill and next months final bill.

In January the guy in CS simply didn't do his job and told me a lie, and now I'm having to pay T-Mobile £30 more than I should because of incorrect information given to me.

The CS rep today said no matter how much I try I cannot have the bills waived or credit to cancel out those two bills, and that they have put a note on my account saying that I should receive NO help. It seems I have no choice but to get conned out of £30 by T-Mobile.

What can I do? It's £30 out of my pocket (which I could do with) and a matter of principle.

Thanks

Quentin

Write in to them and complain.

lawbunny

[EMAIL="cust.rel@t-mobile.co.uk"]cust.rel@t-mobile.co.uk[/EMAIL]

agsnu

One wonders why you didn't pay up in full in Jan and cancel there and then?

Incisor

SegaMark wrote: »

Back in January with not long left on my T-Mobile contract I went and got a new contract elsewhere, around the 23rd of January I called T-Mobile to drop my tarriff to the lowest one (£15) and gave my cancellation notice, I think the account was due to end around March. The guy in customer services said that's all fine, and my contract will cease and my last bill will be for March.

Being quite harsh here. Either it was due to end in march or it wasn't. There is no "I think..." about it. If you only "think" and don't know for sure, then it is no surprise that T-Mobile are acting as if they know different.

I had a bill in April and a DD for £15 but I let that pass as I'd figured that would be the bill for March, my supposed final month.

Today I receive a letter for another £15 bill due by the end of this month - but as mentioned my contract should of stopped... I ring T-Mobile today and say there was no note of any cancellations and there's nothing they can do and I have to give 30 days notice again today (so that's be fleeced out of 2x£15).

If you don't know when your contract is supposed to end and whether you gave notice, then nobody knows if you have been fleeced.

I've just called them back as I'm not happy with this and they said they'll cancel my account immediately but I still have to pay this months bill and next months final bill.

In January the guy in CS simply didn't do his job and told me a lie, and now I'm having to pay T-Mobile £30 more than I should because of incorrect information given to me.

The CS rep today said no matter how much I try I cannot have the bills waived or credit to cancel out those two bills, and that they have put a note on my account saying that I should receive NO help. It seems I have no choice but to get conned out of £30 by T-Mobile.

What can I do? It's £30 out of my pocket (which I could do with) and a matter of principle.

Thanks

Smile and pay up - learn the lesson for the future, to cancel as given in the T&C's, take records and know when things take effect. If you are not in charge of your affairs to know when the contract was supposed to end, then there is no principle to be fought.