Help! Faulty Ikea Lamp, no proof of purchase

aliasojo

I have this lamp too and occasionally the bulbs flicker. In my case it's because the screw in bulbs are ever so slightly loose. A quick turn of the bulb and all is well again.

Your problem might not be so simple but have you tried tightening all the bulbs?

Btw, I agree with the above posters who say Ikea dont have to do anything given the fact you have no proof of purchase, the lamp could be years old for all they know. However, if it were me I would write to them explaining the situation and why you didn't take it back sooner. They have no obligation to you but you may end up with a goodwill gesture. Of course that really depends on you, maybe as DFC suggests above...life is too short?

grrrl

aliasojo wrote: »

Your problem might not be so simple but have you tried tightening the bulbs?

Unfortunately, yes and it still doesn't work.

Thanks, though.

aliasojo

Lol, I had a feeling it would be too simplistic but sometimes it's the most obvious things that are overlooked.

helloecho

Sorry to hear about your Dad. x

Not much help now, but you should've just bought a new lamp while you were there and used the receipt from the new one to get a refund on the old one.

mute_posting

shellsuit wrote: »

She won't be able to prove her purchase of the lamp without a receipt, as she said that she bought a number of other items, totalling around £100, so a card statement wouldn't be sufficient.

I'd argue that a CC statement would be sufficient to provide reasonable proof of purchase. I have used this twice with IKEA when I haven't been able to find the receipt for a particular item without any problems. (Especially given that most IKEA items are easily identified as such and the average person only shops there occasionally)

From a technical point of view with regards the lamp, the symptoms you describe suggest the transformer may becoming overloaded, as this will often manifest itself as the lamps working at first, going off when the transformer trips out, it cools down slightly and then comes back on.

HTH

MP

ekkygirl

Buy another one, use that receipt to take the dodgy one back for a cash refund. Sorted

hollydays

ekkygirl wrote: »

Buy another one, use that receipt to take the dodgy one back for a cash refund. Sorted

Depressingly dishonest Britain.

We all know this is a possibility,only the morally corrupt suggest it.

mrcow

Really sorry to hear about your Dad. I'm sure you've had alot more on your mind than blimmin Ikea.

I had exactly the same problem with a light from Ikea. Only difference was that I called the store before I turned up and said that I couldn't find the receipt. Said it was still a current model and they said just come in and we'll replace it. Sure enough they did. Only Ikea sell Ikea lights - they didn't require proof of purchase. If you have another store that you may be going past, it might be worth a try (just get the name of the person you speak to on the phone).

If not, I agree, just let it go. It's annoying but not worth getting upset about.

epsilondraconis

Quote:
Originally Posted by ekkygirl
Buy another one, use that receipt to take the dodgy one back for a cash refund. Sorted

hollydays wrote: »

Depressingly dishonest Britain.

We all know this is a possibility,only the morally corrupt suggest it.

Someone got out of bed the wrong side this morning 'hollydays'. It sounds like you've never done anything wrong in your life. Tomorrow you should deliberately drop some litter on the floor and not pick it up. Just think of the thrill you'll get from being morally corrupt. If that all gets a bit too much, when you get home tomorrow night, you can give yourself a good thrashing for being such a beastly litterbug. After the thrashing, you'll be able to feel morally superior to all of us once again.

Perhaps you should have called yourself MotherTeresa instead of hollydays...

moonrakerz

shellsuit wrote: »

She won't be able to prove her purchase of the lamp without a receipt, as she said that she bought a number of other items, totalling around £100, so a card statement wouldn't be sufficient.

Should be, IKEA should be able to find the transaction from the date and the amount and it will show what items were purchased.

My daughter used to do this when customers came back and claimed to have bought things from her M & S which weren't any good - but they didn't have the receipt or the item (usually food !) or even the packaging . Mostly these people were trying it on and usually beat a hasty retreat when she pointed out that they couldn't have bought that item when they claimed to, because she could access every single past transaction.