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Barclays ISA 6.5% %.25%

I email a complaint about ISA somewhere in mid April
To be reply in 5 working days
Received letter telling me how busy they are and would reply by middle of May
Middle May received letter explaining how busy they are and would be in contact in JUNE (I wonder which year)
So far... IF my Maths are correct of this ISA which i started at 6.5% on the 7th April which i eventually recieved on the 7th May and went down to 6.25% before I got 'It' plus loss of 1 months ISA Interest 0.5%? Plus another 0.5%? of my money sitting in their current account so this BEST RATE ISA was CON at 5.25% and I am probably Lucky my wife is still waiting!!

Comments

  • Morgan2010
    Morgan2010 Posts: 16 Forumite
    timo58 wrote: »
    I email a complaint about ISA somewhere in mid April
    To be reply in 5 working days
    Received letter telling me how busy they are and would reply by middle of May
    Middle May received letter explaining how busy they are and would be in contact in JUNE (I wonder which year)
    So far... IF my Maths are correct of this ISA which i started at 6.5% on the 7th April which i eventually recieved on the 7th May and went down to 6.25% before I got 'It' plus loss of 1 months ISA Interest 0.5%? Plus another 0.5%? of my money sitting in their current account so this BEST RATE ISA was CON at 5.25% and I am probably Lucky my wife is still waiting!!

    Regulatory wise they have to
    • Acknowledge your complaint within 5 days
    • Respond with in 4 weeks or send letter saying when they expect to reply
    • Respond by 8 weeks or send letter saying when they expect to reply and give you Financial Ombudsman Referal rights.
    MInd you Jessica Investigates column of Telegraph loves Barclays so xould get her on their case
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