UKOnline - the new NTL (Hell)

michaels

Due to various delays by both UKOnline and my old broadband ISP I have been waiting since May to migrate my broadband to UKOnline.

THe old ISP is now out of the way so I have spent the last two weeks trying to get UKOnline to conect the service that they have been charging me for since May. When I am able to ge through on the phone all I am told is that an email will be sent to the appropriate person - and then nothing happens till I call back and get told that they are very busy and nothing has been done and they don't know when anything will be done...

So at the start of last week I got fed up and tried to cancel - now it is even more impossible to get through on the phone (eg this morning waited 30 minutes at 0845 4p/minute before giving up) and if the phone is answered get told I need a different department and again put on never ending hold.

So I am signed up on credit card authority, can't cancel, can't talk to anyone and no service - I was thinking it was as bad as NTL customer services but it is worse, at least with NTL you are not paying to be on hold...

Time to diss them on all the isp forums methinks.

ADAM001

TRY 08000533222 FREEPHONE-ive just come off the phone to them,im trying to set up and having great difficulty,they say i have an incompatible device on my phone line and i have to phone BT to find out what it is and remove it,BT cant tell me what it is and say i should contact UKonline,i have just told them that if i dont get connected within 72hrs they can stick it up thier ar*se!!! i only have sky tv on my phone line.
I have subscribed via direct debit although no payment has been set up yet but i told them if i dont get any answers sharpish ill cancel it when it comes.

Mr_Skint_2

Not forgetting to cancel the DD first as a returned DD you will be charged for.

Also send them a letter in writing and keep a copy for yourself.

pandapone

My father in law wanted to have broadband - he is quite happy with the low speed cheap service so I let him sign up with ukonline instead of demon who I have had trouble free service from for two years. At first they denied he'd paid them. Then after a month they admitted he had. The service was not connected for 2 months after sign up despite payment for those months.