Shell shop purchase

tgon

I bought a £20 Next gift card from a local Shell Shop along with some petrol. They swiped it, took my money and said the card was activated however when trying to use the card some weeks later it turned out not to be activated. Rang Next who said to contact Shell who said show us your receipt. Unfortunately I lost the receipt but thought my bank statement showing the transaction along with the thought that an activated gift card is non-refundable anyway might get somewhere with Shell - but it didn't.

So, out of pocket £20 because the Shell till operator didn't do his job properly! :mad:

Pound

I would say you have the same rights as someone that has purchased faulty goods. You don't need to provide a reciept if goods are faulty, only proof of purchase. A bank statement should be good enough. Perhaps write a letter?

mistyarthur

With the gift cards though they tell you to keep your receipts with them because you are supposed to get a receipt with card number on which is the actual proof of payment otherwise its like sticking a load of £20 notes on a stand!
Still sucks that they didn't do there job properly. Complain and see if you get anywhere, good luck.

Blacksheep1979

They should have a record of it going through the till probably with the last 4-6 digits of your card and the time of the transaction, if they can be !!!!!d (not that it's in their interests really) they could look this up quite easily.

mistyarthur

They won't have any record if the card wasn't swipped to activate it properly. There might be a record of the card being sold but if it was swipped and the card number recorded then there should be no problem with the card.

hollydays

Ring Consumer Direct,they will help you.

tgon

Update - Consumer Direct are looking into it. Thanks hollydays. Complained to Shell UK who rejected my complaint for the same reason (no receipt) but also informed me that Shell retail forecourts are franchised sole traders. Perhaps I should write a letter to the manager there instead of going to Shell HQ?

Iamthesmartestmanalive

I take keeping the receipt was too much hard work

I detest people who make stupid decisions to throw away boxes, receipts etc then when it comes back to bite them blame someone else

Pound

Iamthesmartestmanalive wrote: »

I take keeping the receipt was too much hard work

I detest people who make stupid decisions to throw away boxes, receipts etc then when it comes back to bite them blame someone else

Maybe you should look into consumer law a bit more before posting, if that's not too much hard work.

If an item is faulty you don't need the original box. You don't need the receipt either, proof of purchase is sufficient.

d123

Iamthesmartestmanalive wrote: »

I take keeping the receipt was too much hard work

I detest people who make stupid decisions to throw away boxes, receipts etc then when it comes back to bite them blame someone else

So are you saying you have the receipt and box for every item you have bought in the last 6 years?

Do you rent a warehouse to keep it all in?

Iamthesmartestmanalive

d123 wrote: »

So are you saying you have the receipt and box for every item you have bought in the last 6 years?

Do you rent a warehouse to keep it all in?

No but I do keep them for gifts and major purchases as well as cash equivalents such as vouchers

As said the OP could have pocketed it