whats this 28 days after purchase

banger9365

whats this 28 days after purchase it goes to the manufacturer for repair,it's there problem mean ,i am sick of hearing this when you buy something, dos the sales of goods act mean nothing any more or has it changed and they have not told the general public about it .it winds me up.
how can they say this has it clearly states there is no time limit in the sales of goods act expect 6 year in england and 5 in scotland max for claims .
if i am wrong please put me right !!

uktim29

They can send it to a manufacturer for repair.

The 6 years also depsnds on the cost of the item. You'd have to had paid a lot to expect something to actully last 6 years.

See my post here

http://forums.moneysavingexpert.com/showthread.html?p=10510877#post10510877

It's the consumers not knowing what their on about that winds me up!

banger9365

put the contract is with you and the shop not the manufacturer so why do they say 28 days when it's longer and any warrent given is by the manufacturerin addistion to ower right's
"A trader or manufacturer is under no obligation to provide a guarantee, and if they do, they can specify any time span, for example six months, twelve months or three years. They can also specify what is to be covered by the guarantee, and exclude certain parts, or wear and tear. They cannot, however, take away any rights you would have under the Sale of Goods Act"
"The trader must sort out your problem, not the manufacturer" consumer direct site

again same site "Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem. The trader cannot tell you to go back to the manufacturer." so where do's this 28 days come from becuse now were do's it say 28 days and it goes to the manufacturer after that

uktim29

You take it to the shop, they send it to the manufacturer.

banger9365

we do not have to accept that do we

uktim29

Yes you do.

Rex_Mundi

banger9365 wrote: »

whats this 28 days after purchase it goes to the manufacturer for repair,it's there problem mean ,i am sick of hearing this when you buy something, dos the sales of goods act mean nothing any more or has it changed and they have not told the general public about it .it winds me up.
how can they say this has it clearly states there is no time limit in the sales of goods act expect 6 year in england and 5 in scotland max for claims .
if i am wrong please put me right !!

Sale of Goods Act offers protection for the reasonable lifespan of a product up to 5/6 years (Depending Scot/Eng). You wouldn't expect up to 6 years protection if you bought a £10 coffee maker from Tescos?

This law also states that for the first six months, if a product is faulty, it is presumed to have had the fault when it was sold. This means the shop is obligated to repair (or replace if they cant repair), the item.

After six months, it is up to the customer to prove that the item was faulty when sold. This can mean a shop insisting on an independent report from the customer to prove this is the case, although if the item is found to be inherently faulty, the shop must refund any costs for getting the report (you should not be out of pocket due to a faulty purchase).

You are generally entitled to a refund up to a 'reasonable time' of accepting the product. This is a woolly phrase, but one or two weeks shouldn't be a problem. 'Reasonable time' is NOT months down the line. Some shops (like the link posted here about Argos) offer money back up to a month on faulty products. By the letter of the law, this is probably further than they have to go, but some shops offer this over and above your rights under this law. Manufacturers warranties are also offered over and above your rights offered in law (they can't deny your lawful rights because they have offered a warranty).

Your contract is with the retailer, not the manufacturer. If a fault develops (and there is no warranty to fall back on), you need to deal with the shop you bought from. They are perfectly entitled to then send the item back to the manufacturer for repair if this is possible (you wouldn't expect some spotty 17yo salesman from Comet to repair your faulty washing machine would you?)

dmg24

banger9365 wrote: »

we do not have to accept that do we

If the retailer is offering to remedy a fault (after the reasonable period where you have the right to elect a repair, replacement or refund), you have no right to say how they do so.

What is wrong with the retailer sending it back to the manufacturer? Would you rather they repaired it themselves, or sent it to someone else?

Sounds like you are just being pedantic.

Tozer

DMG24 is right. You lose the right to reject the goods after acceptance which, according to the Sale of Goods Act, is after a reasonable time. What is a reasonable period of time will depend on the circumstances e.g. what the item is.

6 year period is a limitation period - NOT a warranty period. It means that you would have 6 years from the contract to make a claim in Court. Not that the item is required to be of satisfactory quality for 6 months.

You are right that it is the retailer's responsibility but most circumstances it would be entirely reasonable and appropriate for the retailer to send the item back to the manufacturer.

You may also have rights against the manufacturer under the guarantee. However, that is very unlikely to give you a refund.