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Retailers and SOG Act...
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Blacksheep1979 wrote: »Like the kind of bull that you've spouted that you will never ever ever get done for not having a TV license if you keep your gob shut - that's the kind of thing I mean.
Lol you do make it easy.:rotfl: ......I have never commented on this issue,FYI I have been a householder for 28 years and have a had a TV license for the whole of that period. Sons in student digs both have licenses at my insistance.
So produce the quote,all my posts are still in situ.
Finally, show the evidence to back up yet another ridiculous assertion.0 -
I think many people are mystified by uk laws and its no wonder, have you ever read any of them?, they are bloody appalling, mainly in english so convoluted and contradictory that i sometimes wonder how is it possible to live and not break one
Back to the main theme if you read the unfair contracts act it appears that it is actually illegal to try and bypass the soga by "referring" to a warranty term
So in summary any shop that tries to push you on to a manufacturer is breaking the law.
I wouldn't hold my breath waiting for prosecutions tho.click here to achieve nothing!0 -
I agree, some retailers do not have a clue about the sog act, they continually refer to their company policy.
I have found Argos to be particularly bad for this, the staff in our Argos are poorly informed and very rude when customers try and put their case.
But Argos's company policy doesn't contradict the sog act.
http://www.argos.co.uk/static/StaticDisplay/includeName/ReturnsAndRefunds.htm
If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
replacement or a refund. If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund
I believe more often than not it is the consumer that doesn't understand the sog act. The main part most consumers don't understand that a company is perfectly allowed not to automatically refund after around 30 days but repair or replace goods.0 -
think most problems occur when the product is more than a year old, with a lot of goods soga would help even after a year but most would have a hell of a fight with companies to get anything done!Yes Your Dukeiness
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But Argos's company policy doesn't contradict the sog act.
http://www.argos.co.uk/static/StaticDisplay/includeName/ReturnsAndRefunds.htm
If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
replacement or a refund. If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund
I believe more often than not it is the consumer that doesn't understand the sog act. The main part most consumers don't understand that a company is perfectly allowed not to automatically refund after around 30 days but repair
or replace goods.
If I buy an item which developed a fault, I would be happy with a repair/replacement. I was recently asked to drive 6 miles to the next Argos to collect a suitable replacement as my Argos was out of stock, it was only a £20 toaster.
My local Argos seem to use the 30 day return as a rule for any return, even faulty items. You have to remind them of the 12 monthe warranty. TBH, Argos may well have the policy in writing, I just don't think they've bothered informing the staff.0 -
You have to remind them of the 12 monthe warranty. TBH, Argos may well have the policy in writing, I just don't think they've bothered informing the staff.
12 month warranty? Isn't that the manufacturer's warranty and a completely different thing to the SOGA and nothing to do with Argos?"She is quite the oddball. Did you notice how she didn't even get excited when she saw this original ZX-81?"
Moss0 -
Lol you do make it easy.:rotfl: ......I have never commented on this issue,FYI I have been a householder for 28 years and have a had a TV license for the whole of that period. Sons in student digs both have licenses at my insistance.
So produce the quote,all my posts are still in situ.
Finally, show the evidence to back up yet another ridiculous assertion.
I see you have not yet managed to find the quote which you alluded to?0 -
With the post above stating the manufacturer is happy to deal with the problem what is wrong with letting them do that?
Is this about getting something sorted or just petty knit picking for the sake of saying it's not being done the way the law says it should be done.
I suspect the latter. What motivates people to knit pick for the sake of knit picking? It must give them some sort of sense of authority/pleasure.
Why on earth would you think that anyone asking the retailer to follow their legal obligations is just nitpicking?
The contract the consumer has is with the retailer. What the retailer does behind the scenes with liaising with the manufacturer or any other party involved in a repair / investigation is up to them.
If I take something back to a shop, it is not just nit picking if I don't agree with them washing their hands of the situation. Why should they be allowed to put the onus on me to make arrangements with the manufacturer? I don't have the time or inclination to spend my time doing the job of the retailer.0 -
If I take something back to a shop, it is not just nit picking if I don't agree with them washing their hands of the situation. Why should they be allowed to put the onus on me to make arrangements with the manufacturer? I don't have the time or inclination to spend my time doing the job of the retailer.
Sometimes its alot easier phoning a manufacturer and getting them to pick up an item than drive miles to a shop that will cost money in petrol and parking.0 -
Sometimes its alot easier phoning a manufacturer and getting them to pick up an item than drive miles to a shop that will cost money in petrol and parking.
Because of course shops don't have phones.....
So what if the manufacturer fails to act, or the repairs are unacceptable. How do you pursue a refund or replacement against someone who you never had a contract with?0
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