Retailers and SOG Act...

reehsetin

i really don't think staff are trained at all on it! the two retailers i worked at niether have given proper training on soga, if it wasnt for my degree i wouldnt know anything about it, all you hear is company 'policy' which is usually rubbish,

should be a law saying all retail staff should be trained on the soga and distance selling regs if applicable...but that means they would have to follow it wouldnt they hmmm

advent1122

When I used to work in retail (before I got a proper job) we had no training on how to deal with returns etc.
I used to just refund or exchange no matter what.
I mean, I couldn't care less, it is not my money and I wanted an easy life BUT the person serving next to me would argue forever and seemed to be on a personal crusade against refunding or offering an exchange. She would hold up the queue for 20 minutes arguing the toss over a £2.99 refund, it was embarrassing.
So sometimes it depends which staff member you see.

Blacksheep1979

should be a law against people who go into shops spouting the sog act - if they get it wrong and are spouting bull as so often is the case they should forfeit their right to any reparations and have to pay a £500 fine too.

poet123

Blacksheep1979 wrote: »

should be a law against people who go into shops spouting the sog act - if they get it wrong and are spouting bull as so often is the case they should forfeit their right to any reparations and have to pay a £500 fine too.

You mean the kind of bull you have spouted about the law( magistates having to be legally qualified, for example)on other threads?

kr15snw

When I worked in comet some manufacturers (mainly computers) told us not to do anything about it other than get the customer to contact them first. Then if they agreed there was a fault the customer would have to come see us and send it to the manufacturer.

Alot of these manufacturers wouldnt let us even look at them.

uktim29

poet123 wrote: »

You mean the kind of bull you have spouted about the law( magistates having to be legally qualified, for example)on other threads?

You're not claiming rights to force another to perform an action on this forum though are you.

uktim29

advent1122 wrote: »

When I used to work in retail before I got a proper job

What part of working in retail isn't proper?

Whats your "proper" job now then?

adandem

I agree, some retailers do not have a clue about the sog act, they continually refer to their company policy.

I have found Argos to be particularly bad for this, the staff in our Argos are poorly informed and very rude when customers try and put their case.

poet123

uktim29 wrote: »

You're not claiming rights to force another to perform an action on this forum though are you.

Perhaps you would elaborate? I am completely mystified? unless you mean on this particular thread:rolleyes: and are referring to the SOG again?.

If so, my comments on other threads stand,and it would be too tedious for me to reprise them.

Blacksheep1979

poet123 wrote: »

You mean the kind of bull you have spouted about the law( magistates having to be legally qualified, for example)on other threads?

Like the kind of bull that you've spouted that you will never ever ever get done for not having a TV license if you keep your gob shut - that's the kind of thing I mean.