Sneaky Telewest Broadband

alison74

I am on the 512k service just now and paying £14.99 per month

Looking on their website, it only costs £9.99 a month for 512k now and it says its open to existing customers aswell as new ones.

I will be on the phone in the morning to demand my £9.99 a month

I was going to wait for it to be upgraded to 2mb for no extra money, but I dont need the extra speed, so am going to take the money off my monthly bill instead.

Didnt see any mention of the price change in my latest bill, Telewest expect you just to 'know' these things.

jimmyjim_uk

You should have checked your crystal ball!!!

I would ask for the fiver back if the £9.99 was advertised before you paid your bill!!!!

mhendo

Sounds a bit like the PlusNet changes that took effect in April. (People on 2Mbps Premier at £39.99, had their service changed to Premier "up to 8Mbps", but could downgrade for free to "up to 2Mbps" for just £21.99.

I believe people are still paying the £39.99pm for "up to 8Mbps" since April, for a product that doesn't even exist yet, and not likely to until the new year.

bbb_uk

The £9.99 is only if you take their line rental as well. I also noticed that the speed of 512k at £9.99 will NOT be upgraded when telewest upgrade their broadband speeds from 512k to 2mb.

If 512k is ok for you and you're happy then ask for the £9.99 offer (providing you take their linerental). If you want the faster 2mb when it is released then you are best to stick on your current speed now (and tariff price) to benefit from the increase.

Mr_Skint_2

http://www.telewest.co.uk/html/specialoffers/internet_blueyonder_256_999.html
http://www.telewest.co.uk/websales/product.do?id=227
http://www.telewest.co.uk/html/specialoffers/internet_blueyonder_256.html

Just phoned em, they are really rude, so did a search and got this.

dave2986

i think its only for existing non blueyonder customers

Mr_Skint_2

If you exist there you are already a customer, surely.

calleyw

alison74 wrote:

I am on the 512k service just now and paying £14.99 per month

Looking on their website, it only costs £9.99 a month for 512k now and it says its open to existing customers aswell as new ones.

I will be on the phone in the morning to demand my £9.99 a month

I was going to wait for it to be upgraded to 2mb for no extra money, but I dont need the extra speed, so am going to take the money off my monthly bill instead.

Didnt see any mention of the price change in my latest bill, Telewest expect you just to 'know' these things.

Yes it is for existing customers who do NOT have broadband.

See Mr Skints first link here is a direct quote "For new and existing Telewest customers who do not have a blueyonder broadband service.
Offer ends 30th September 2005."

But you are already have broadband so it is not an offer that is open to you. You could ring them up and say things are really tight at the moment and you can't afford the extra £5 a month. And they might be nice and let you have it for £9.99 but don't hold your breath.


Yours

Calley

calleyw

dave2986 wrote:

i think its only for existing non blueyonder customers

Dave,

think you mean broadband customers.


Yours

Calley

dave2986

Mr_Skint wrote:

If you exist there you are already a customer, surely.

I said non blueyonder customers i.e people who have cable TV or phone but not broadband, like said more clearly by calleyw

calleyw wrote:

Dave,

think you mean broadband customers.


Yours

Calley

blueyonder is the name of telewests broadband, it means the same

BTW if you phone them up and cancel you can normally get a few months free or say you know you can get ukonline 512k for £10 and they may match it

Mr_Skint_2

dave2986 wrote:

I said non blueyonder customers i.e people who have cable TV or phone but not broadband, like said more clearly by calleyw.

Well at least you know what you meant. :rotfl: