Royal Bank of Scotland - 'lost' our savings!

therabbitt

robertjonesuk wrote: »

how about stop moaning and fill dormant account form and you should get your money back.

I do not like your tone my friend.

If you mean I should fill in a dormant account form from the bank then that is what was done over a year ago to no avail.

Smi1er

Firstly any further communication should be done by letter so there is a clear record.

I read the letter as RBS are saying you closed the account in '92, and I would reasonably expect them to keep details showing that it was closed, and how.

Mistakes do happen, a couple of years back I had a share cert and attempted to transfer it into my online account, only for it to be returned to me with a note saying the cert was cancelled several years ago and gave the reason why and I had genuinely forgotten about it.

In all communiaction just stick to the facts, remove all emotion.

My letter would be to the ombudsman, CCing the person from RBS that sent you the letter. Remember just to list you issue and the action taken so far by RBS.

I'm surprised it's taken so long.

In the 90's I found an Abbey book and I wanted to close it but Abbey had no record of the account! They took the book (giving me a receipt) and investigated. A week later they called gave me an update (they found all the details) and asked me to pop into the branch with ID to collect the book and a cheque.

Good luck

esbo

therabbitt wrote: »

If I were a cynical person Id almost think that they are not wanting to payout 20 odd years worth of interest on the cash :mad:

Unfortunately I imagine you will find most of that 20 odd years of interest will have been at a pathetically low rate of iinterest, ie 1 or 2 percent as you would have been taken off the 'fat juicy worm rate' and thrown in the 'keep net'

therabbitt

Ok - so a letter posted to the ombudsman with a copy also sent to the branch manager who sent me that letter.

Within this letter all should mention is exactly what has happened thus far in terms of contact with the bank? Should I include photocopies of the letter and the passbook that I have?

I am not overly competant at writing letters of this type, are there any other steadfast rules that I should adhere to?

Once again, thank you all

BruceyBonus

therabbitt wrote: »

Ok - so a letter posted to the ombudsman with a copy also sent to the branch manager who sent me that letter.

Within this letter all should mention is exactly what has happened thus far in terms of contact with the bank? Should I include photocopies of the letter and the passbook that I have?

I am not overly competant at writing letters of this type, are there any other steadfast rules that I should adhere to?

Once again, thank you all

On the Financial Ombudsman website, there is a complaint form you can download, fill in using Word, print and post. It is very easy to use and the Ombudsman are very helpful.