vodafone coverage

ernie_3

i live in the plymouth area and since end of march beginning of april i have had problems with reception/coverage. At times on get "emergancy calls only". I rang vodafone and was told there has been a problem in my area. The customer service advisor told me that she has put a note on my file and when the reception issue is corrected vodafone will reimburse my line rental for the above period.

I will be ringing vodafone this week to find out. I dont know if this is a problem in Devon or countrywide,
Hope this will help others....
regards ernie 3

Hopefullyuseful1

Hi ernie 3,

I'd like to take this opportunity to apologise for the poor coverage that you've been receiving in Plymouth. Have you managed to get in touch with customer services like you said to get an update?

If you'd like me to look into this for you and check the sites around your post code area please send me an email using the Online Contact Us forum. Please ensure that you include as much information as possible so that I can access your account as well as including the code FIT135. This code needs to be included to ensure that the email is directed to the Forum Team.

As soon as I receive your email I'll get straight onto obtain more information for you.

Hopefullyuseful1
Vodafone UK

ernie_3

spoke to vodafone today, they are going to refund me £20 a month for 3 months on my contract, and another £20 a month for 3 months on my daughters contract, in total £120.00.
THANKS Hopefullyuseful1 FOR THE UPDATE/INFO

ernie_3

rang vodafone today, they have credited £120.00 to my account instead of 3 monthly instalments of £40.00..ideal