cancelling a phone contract with t mobile

jada2008

A few days ago, on the 1st of may to be precise i was tricked into signing mobile contract with T-mobile by one of the member of staff. who told me that i could take the phone and still sign the contract and that if i was unhappy with it, i had 14days to return and cancel it. after 4 days of thinking about it, i realised that i didn't need the phone and decided to take it back. To my suprise the manager told me that there was no turning back after signing the contract when one of his employee firmly told me otherwise. :mad:
please help! i don't know who to turn to for advise, is there any ways for me to cancel it or even take it futher. coz i believe they gave me false informations and now i have to pay for it???!!

brownbabygirl

please read your contract. i am sure you have 14 days to change your mind. that is the law. i hope you have not used the phone. but please read the contract yourself to find out

Millionaire

Where did you purchase the contract from?

gunton10

t-mobile has sent me new t&g this month and am wondering if we might be able to get out in some changes they have made but i dont know if anything major has changed. has anyone else had this new t&g through and spotted something major?

reehsetin

brownbabygirl wrote: »

please read your contract. i am sure you have 14 days to change your mind.t-mob have not had a returns policy in a very long time that is the law there is no law that says that! the law allows you in only certain circs e.g. the product doesnt work or misdescribed etc. i hope you have not used the phone. but please read the contract yourself to find out

check the contract you signed/were given if it says no 14 day cancellation your pretty much !!!!!!ed as despite what anyone might ahve said you signed to say you agreed to no cancellation but if the contract you were given is silent its your word against theirs
have you got the details of the sales person?
if the contract doesnt say anything write to t-mobile head office as a formal complaint that you were mistold information to your detriment there was no paperwork given/shown to show otherwise, it might also help to say why you were concerned about no 14 day and why your returning some networks have exceptions for where there is no reception or if the phone doesnt work etc
don't write about your legal rights untill you know fully what they are!

brownbabygirl

I stand corrected. I really thought service providers or retailers in most cases had to by law give a 14 day cooling period for such contracts!

KeithP

I think it is only Distance Selling Regulations which give you a few days to change your mind. If you bought it in a shop the deal is binding.

agsnu

Did they check your coverage? If so, you may be able to get out under the streetcheck guarantee.

d123

brownbabygirl wrote: »

I stand corrected. I really thought service providers or retailers in most cases had to by law give a 14 day cooling period for such contracts!

Under UK law there is no cooling off period for contracts signed in person on business premises that you visited, if the goods were bought by mail order or over the phone then the Distance Selling Regulations allow for a 7 day cooling period.

Unfortunately the law cannot be written to safeguard against people who go out and buy items on the spur of the moment and then suffer buyers remorse.

agsnu

d123 wrote: »

Under UK law there is no cooling off period for contracts signed in person on business premises that you visited, if the goods were bought by mail order or over the phone then the Distance Selling Regulations allow for a 7 day cooling period.

7 working days.