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Additional card holder identity checks

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  • Lucy1978
    Lucy1978 Posts: 2 Newbie
    MPH80....exactly the same with us, send documents but Cap One return on a comp slip and then pretend they haven't received them before...presumably...stopping the card and hoping I'll cancel the account. I like the cash back and never pay them interest/charges etc...they probably just don't like clients like me who pay no interest. I'm certainly credit worthy...they're certainly tw@ts.
  • MPH80
    MPH80 Posts: 973 Forumite
    Part of the Furniture Combo Breaker
    So - quick update - we had a 'we're investigating your complaint - please wait' letter back. Remarkable how quickly that came after a letter to the MD.

    Anyway - the funny part about that was that despite the fact my address was on all three letters I copied in for them, and despite the fact they have all my details on account - they got my address wrong on the letter they sent.

    It was only thanks to the postie that it got to me at all!
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