Anyone complained successfully against Burger King?

adamt

Hi,

Sorry if this is the wrong section.

I went to Burger King drive-thru today to get a meal, and when i got home to eat, i found a piece of cardboard hanging out the side of the burger.
Im not one to complain, but thought why not, an old lady could have eaten it.

Just out of curiosity, has anyone complained in a letter to BK before, what was the outcome.
Was hoping for somne freebies! lol, why not eh! :beer:

Huxley_3

I work at McDonalds [sadly] when not in uni, and what people usually do is call up if something's gone wrong and we write it in the complaints book and you'll get your meal again next time you come, or everything you ordered if the manager is nice. Just call them up and explain.

adamt

thanks Huxley,

I tried the customer care line, but its closed till Tuesday. So im likely to write a letter to them.

Does that work any better than speaking to them on the phone?

superflygal

A work colleague complained to BK (not sure if it was in person or by letter) as he had a screw in his burger (crunchy).

He was given £40 in BK vouchers.

I think i'd write if i were you. Beware they may try to discredit your claim as Morrisons did to me when i found a Bob Howler Moth in my washed 'n' ready to eat salad and they may also request that you release your "evidence" to them. In which case i would NOT send the cardboard in, i would inform them that you are sending it to Environmental health.

HTH SFG x

Brian_Bullocks

adamt wrote: »

Hi,

Sorry if this is the wrong section.

I went to Burger King drive-thru today to get a meal, and when i got home to eat, i found a piece of cardboard hanging out the side of the burger.
Im not one to complain, but thought why not, an old lady could have eaten it.

How many times are you going to see an "old lady" eating a Burger King? Moreover, they have too much sense me thinks.

Rex_Mundi

I'm not 100% sure, but I think this is the correct board for this thread (I've moved it).

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email abuse@moneysavingexpert.com.

adamt

Brian_Bullocks wrote: »

How many times are you going to see an "old lady" eating a Burger King? Moreover, they have too much sense me thinks.

Thanks that was a helpful contribution to my question Mr Bullocks (Irony :rotfl: )

hollydays

So are you taking a philanthropic interest in old ladies,or are you just after grabbing some compensation in the form of vouchers?
Be honest.
A bit of cardboard?
Not exactly life threatening(Unless someone is going to suggest there is some dietary?religious significance).

Huxley_3

adamt wrote: »

thanks Huxley,

I tried the customer care line, but its closed till Tuesday. So im likely to write a letter to them.

Does that work any better than speaking to them on the phone?

Its better actually calling the store you went to I think.

kuohu

That bit of cardboard may have had more nutrients than the burger.

Thomas99

adamt wrote: »

Thanks that was a helpful contribution to my question Mr Bullocks (Irony :rotfl: )

And your claim for compensation (free vouchers or money) is the REAL dogs bullocks.