about ICICI...

JimmyTheWig

My wife's got a savings account with them. Not sure I'd recomend them as the site is often slow and often troublesome. But it's not so bad that we're moving the savings out.
Safety-wise, no problem.

bluegrey

As others have said, it's backed by FSA so has full protection up to £3500.
I've been with them for some time - had no problems with customer service or website.

Just this week I have moved out a large sum because Kaupthing Edge now offer 6.5%, whereas ICICI HiSave is only 6.16% AER

why not go for the better rate at Kaupthing Edge????

Senator

bluegrey wrote: »

As others have said, it's backed by FSA so has full protection up to £3500.
I've been with them for some time - had no problems with customer service or website.

Just this week I have moved out a large sum because Kaupthing Edge now offer 6.5%, whereas ICICI HiSave is only 6.16% AER

why not go for the better rate at Kaupthing Edge????

Because you'll need a minimum of £1,000 to save with Kaupthing Edge

harry_r

Wife has HiSave account with ICICI. Forgot password and got locked out. Phoned for a replacement password to be sent. Wife has hearing problems and with the phone and the call centre was virtually unable to understand them. They would not allow me to act on her behalf. After a lot of hassle managed to understand them and received new password after 7 days. Tried to log in tonight with new password. locked out again. Emailed them this time hope to get better service. Very wary now as we needed to draw some money ugently for a holiday. Lucky we had sufficient funds in ICE bank which is a better bank to deal with.

dreamypuma

I've just withdrawn drawn £9.5k from there Hi-Save account and have instructed them to close my account. The bank is as safe as any other. However there customer service is terrible. After a long list of issues with them I have pulled out.

Note that every one of the problems I have had with them has been attributed to "Technical Difficulties" according to them.

Voyager2002

They are now offering a range of discounts of Indian meals in London, and on flights to India with Austrian Airlines. Surely these brilliant deals compensate for any shortcomings in their banking service.

clavius_2

Hi. Late reply I know, but only just joined this forum to look for anyone who has had a similar experience to me.
I opened a HiSave account over a year ago, nerviously depositing the £1 minimum required, being unsure of a "new kid on the block" bank that I had not previously heard of. Shortly after, £20,000 of someone else's money was paid in to my account, and, being Mr Honesty, I immediately informed them of their mistake. Over a year later, they're obviously still having problems. Yes the money that wasn't mine in the first place, has disappeared from the account but they have sent me a Tax certificate for interest that I've earned on the money that wasn't mine in the first place.
Emailing or phoning is useless, I can't seem to make anyone understand my problem. Maybe I should have just left the money in the account until they realised their mistake but something tells me it would have been there for a very long time. Can't trust them now.

mr_fishbulb

Voyager2002 wrote: »

They are now offering a range of discounts of Indian meals in London, and on flights to India with Austrian Airlines. Surely these brilliant deals compensate for any shortcomings in their banking service.

Think that's only for their current account.

JimmyTheWig

clavius wrote: »

Hi. Late reply I know, but only just joined this forum to look for anyone who has had a similar experience to me.
I opened a HiSave account over a year ago, nerviously depositing the £1 minimum required, being unsure of a "new kid on the block" bank that I had not previously heard of. Shortly after, £20,000 of someone else's money was paid in to my account, and, being Mr Honesty, I immediately informed them of their mistake. Over a year later, they're obviously still having problems. Yes the money that wasn't mine in the first place, has disappeared from the account but they have sent me a Tax certificate for interest that I've earned on the money that wasn't mine in the first place.
Emailing or phoning is useless, I can't seem to make anyone understand my problem. Maybe I should have just left the money in the account until they realised their mistake but something tells me it would have been there for a very long time. Can't trust them now.

Presumably the interest was earned in your name (i.e. while the money was in your account).
If you log in to your account can you see this interest being added?
When they took the money back, did they take the interest as well? Or have you ended up keeping the interest?

Have you put money other than the £1 in there?
What's the account balance now?
Do you get monthly or annual interest?

Natasha_Rostov

I decided to cash in on the top rated Icesave bond and opened a HiSave account. They emailed us demanding multiple certified photocopies of documents which would have been a major hassle (see extract below). So I phoned them to ask whether there was any other way I could convince them I was for real and not money laundering.

After 20 minutes attempting unsuccessfully to argue with an automatom reading a script I thanked him politely and rang off.

I decided that useless and unflexible customer service was too high a price to pay for a bit more interest.

They wanted:

[FONT=Arial, Helvetica, sans-serif]Required Documents : [/FONT]

[FONT=Arial, Helvetica, sans-serif]-[/FONT]

[FONT=Arial, Helvetica, sans-serif]Certified photocopy of the current passport or full UK driving license as an identity proof. [/FONT]

[FONT=Arial, Helvetica, sans-serif]-[/FONT]

[FONT=Arial, Helvetica, sans-serif]Certified photocopy of a utility bill (less than 3 months old) or bank statement (less than 3 months old) as address proof. [/FONT]
[FONT=Arial, Helvetica, sans-serif]These documents must be certified by any bank/building society official, solicitor, accountant, commissioner of oaths, justice of the peace, legal secretary, member of parliament, police officer or an officer of the armed services.[/FONT]

[FONT=Arial, Helvetica, sans-serif]To certify the documents, the certifier must write on the copy they are certifying:[/FONT]

[FONT=Arial, Helvetica, sans-serif]1. "Original seen" or "Certified true copy of the original" [/FONT]
[FONT=Arial, Helvetica, sans-serif]2. Name and signature of the certifier. [/FONT]
[FONT=Arial, Helvetica, sans-serif]3. Occupation/status/qualification to certify [/FONT]
[FONT=Arial, Helvetica, sans-serif]4. Date of certification [/FONT]
[FONT=Arial, Helvetica, sans-serif]5. Business stamp if the certifier have one [/FONT]
[FONT=Arial, Helvetica, sans-serif]6. Details of how the certifier can be contacted if needed e.g. telephone number and address [/FONT]

[FONT=Arial, Helvetica, sans-serif]We await these documents to proceed with your account opening ......[/FONT]