Charged for something I didn't buy in Tesco

Lip_Stick

I bought some multipack of crisps on offer not so long back. I never buy crisps so I was a bit cheesed off when I realised I'd been charged for 4 packs, when I'd only got 3 so paid more than what I thought I was saving. One item had got scanned twice and I got my money back no problem.

sillyvixen

this happens when you buy bakery goods - products get scanned accidentally from the sheet!! i always check the bill when i buy that type of goods from the store! if i have additional goods i go to cs with my trolly and explain problem and invite them to sort through shopping - they never do and refund the disputed items!! the 2 mins it takes to check the reciept pays dividends as the mistake seems to be 3 out of 4 times!!

Becles

This happened to me on Thursday. She scanned the ciabatta rolls, then as she was moving the scanner away from the bakery sheet, she managed to scan brownies, muffins and cookies! Luckily she noticed and called a supervisor to void everything.

She did apologise and say it's so easy to do, as the scanner can pick up barcodes some distance away from the sheet.

cwp500

advent1122 wrote: »

I had a customer once when I worked for in a stationers. She bought a bundle of items and amongst this she bought 2 diaries.
About a hour later she came back into the store and said I charged her for 2 diaries - Well DUH - she had bought 2!!!!!. She said she only bought 1.
Now I remember serving her - I remember her buying 2 diaries - I remember charging her for 2 diaries....
I DEMAND TO SPEAK TO THE MANAGER was her reply.....
Guess who the manager believed?
Certainly not a staff member.

I would have asked to see the receipt.

If she was charged for one and trying it on the manager cant argue. If she was charged for 2, its a fair cop on her.

Rosemary7391

Its difficult to know whose genuine and who is trying it on when they come back later, so default position is to assume the customer is right and refund them, in the interests of good customer service! That makes it easier for people to scam shops, but if you didn't refund people after they'd left the shop I suspect they'd lose customers.