BT are so sneaky!

deanos

BT arnt daft the reason they have introduced free caller display is that other people can now bill you for line rental.

Talk Talk recently sent a flyer saying they are going to charge £9.50 pm line rental which is £1 cheaper than BT but you will have to pay £1.50 for caller ID so it works out 50p per month more than BT.

railway1_2

greenwich wrote:

Another time-honoured BT problem goes like this. Your phone line goes wrong. You report it to them. They offer to divert all your calls to your mobile free of charge while you wait for the line to be repaired. You say yes. When you get your bill, you find that (a) they've charged you for the diverted calls, at the standard mobile rate, and (b) they've not given you the compensation you're entitled to, i.e. one month's line rental for each day your line was down. When you ring up to complain they apologise and agree to make an adjustment to your next quarterly bill. If you make a fuss they agree to take it off your current bill.

They did this to me a few years ago and have just done it to my elderly parents. Shameful behaviour of the sort you'd expect from a small cowboy outfit.

One months rental for each day your line is down?
I was given £1 for each day!