Littlewoods and my rights ?

dmg24

mdbarber wrote: »

As i said "TWICE" it was presented as a bluff because there was no precedent, the quantity of money being a deciding factor in "it could go either way" so would be bloody stupid to risk getting sued for unless you can afford to throw that amount away.
Before implying people are stupid you should learn that mis-interpretation is one of the facts of life, maybe mine on advice received, maybe yours in the reading, either way a polite request for an explanation would have sufficed.

You had already explained after SaraSeahorse told you that you were wrong, and you just got it even more wrong!

Perhaps you could make a polite request to CAB for an explanation before posting information that would make the OP look like a muppet? :rolleyes:

mdbarber

dmg24 wrote: »

You had already explained after SaraSeahorse told you that you were wrong, and you just got it even more wrong!

Perhaps you could make a polite request to CAB for an explanation before posting information that would make the OP look like a muppet? :rolleyes:

Wow today i am obviously suffering major brain malfunction so please help
just exactly which bit did i get wrong? and then which other bit did i get wrong?
can you please point me to any definitive legal excerpts or precedents so i may correct the error of my judgment
and what bit do i need explaining by CAB, my niece works in one so shouldn't be an issue as she has lots of volunteers eager to research such issues.

Butlers1982

ring in and speak to a CEM, they are above team managers. explain whats happened and see if they can offer you anything further.
Dont listen to the fools that say leave it outside or its unsolicited goods, you WILL be charged if anything happends to them I promise you.

They may allow you to return it by a third party courier and recoup the costs, but they dont have to.

Give them a reasonable deadline to collect ( a week wouldn't be unreasonable for a large company like this) and then state you will charge for storage at £20 a day there after.

Rubbish

Tell them to collect the next working day or they will be left in the garden to get stolen or !!!!!! on.
A month???? The cheeky gits.

silly silly

If you read the terms and conditions in the back of the catalogue it will state what you can and cant do. As it is a large item and would have to be collected by a "2 man van" they only have them in certain areas at certain times. Its rubbish i know but thats what they have available

mdbarber

Butlers1982 wrote: »

ring in and speak to a CEM, they are above team managers. explain whats happened and see if they can offer you anything further.
Dont listen to the fools that say leave it outside or its unsolicited goods, you WILL be charged if anything happends to them I promise you.

They may allow you to return it by a third party courier and recoup the costs, but they dont have to.




Rubbish



silly silly

If you read the terms and conditions in the back of the catalogue it will state what you can and cant do. As it is a large item and would have to be collected by a "2 man van" they only have them in certain areas at certain times. Its rubbish i know but thats what they have available

The t&cs don't mean squat, there is no contract here.
The op placed an order to purchase goods at an agreed price that order has not been fulfilled littlewoods are currently the only party in breech of any contract at this point by failing to supply goods they have been paid for.

Rex_Mundi

dmg24 wrote: »

So if TS and CAB did not know of a precedent on it, then how can it be good advice? I don't know if it is you or them that are stupid!

The 'quantity of money' is irrelevant for a court case, it is the law that matters.

Perhaps you should go and learn something about the law before giving people such shockingly bad advice?!

There could have been many hundreds of cases like this that already went through the County Court system, but not one of them could have set a precedent.

The quantity of money could make a difference in a case like this. Because of the relatively small amount (£800), if this case went to court, it would be dealt with in County Court (small claims track).

No precedent can be set in small claims regardless of who wins. It needs to be a higher court for a precedent to be set. This means that claims of this nature (generally claims of less than £5000) are decided on the merits of the case by a judge unless a precedent has been set by a higher court regarding the same principles of law.

IvanOpinion

Butlers1982 wrote: »

If you read the terms and conditions in the back of the catalogue it will state what you can and cant do. As it is a large item and would have to be collected by a "2 man van" they only have them in certain areas at certain times. Its rubbish i know but thats what they have available

How many delivery vans are available is NOT the concern of the OP (nor should it be) .. the OP has made it clear that she considers the boxes to be a danger hazard to her children .. that IS her problem .. removal of the boxes and a perceived hazard is the responsibility of the company and it is up to them to organise their fleet to suit that purpoise.

I think a week is a perfectly adequate timescale in this day and age.


sort of reminds of a well known delivery company in the town where I used to live ... 'guaranteed next day delivery before 10:30am' seemed to mean 'Thursday afternoon' irrespective of when ordered

Ivan

IvanOpinion

As an aside, we once got wrong goods delivered and we organised a time for them to be picked up (it was a small parcel of high value goods that was not causing any inconvenience). DW waited in all day and the van driver did not arrive. The following day there was a note through the door saying that they had called to pick up the goods and would I please phone an 0870 number to arrange another pick up .. yea right, like I was going to do that. A few days later someone phoned to enquire about the goods and I told them what had happened. When she said I should have phoned the number I ismply told her that I had no intention of being out money over their mistake. She organised another delivery and again the van did not turn up and I got another card 2 days later.

So another week passed and I got a call demanding payment and I again explained the situation the conversation then went something along the lines of (kept very polite)
CS: I will send a van out on Thursday to pick it up
ME: No you won't because that is not suitable for me
CS: Well that is when the van will be in your area
ME: Then that is unfortunate Sunday morning will suit
CS: Our drivers don't work Sunday mornings
ME: Well then that is unfortunate, how about Sunday afternoon
CS: Our drivers don't work Sundays at all
ME: Then pick a day
CS: I have already suggested Thursday
ME: And that does not suit me, you already failed to turn up twice on Thursday
CS: What about Tuesday then
ME: I will just check that with my wife
ME (to wife allowing CS to over hear): DW are you in on Friday?
dW: I have to go out at 11am
MW (to wife allowing CS to over hear): Do you want a lie in
DW (confused): why not?
ME (to CS): yes you can pick it up on Friday between 10:30 and 11AM
CS: I can not guarantee you when our driver will be in the area but if you phone on Thursday they will be able to give you a morning or afternoon slot
ME: No, you don;t understand, I have TOLD you the slot
CS: But we do not know the run for the driver until the day before
ME: yes you do, you know that between 10:30 and 11am you will be at <my address>. The door will not be answered at any other time. Also if you fail to pick it up for the third time then I will no longer accept any responsibility for it.

The next Friday a van pulled up outside my house at 10:35 and collected. I have very limited patience for people who think my (or my wifes) time is irrelevant.

Ivan

smcaul

We had a very similar problem a few years ago, previous occupants of the house we were renting ordered a large flat pack from Next, they forgot to change address, it was delivered to us (next door neighbour took it in). Rang them and they said would be a couple of weeks, this was unacceptable as no room to store, gave them 24hrs to collect. If they can deliver in 24hrs (or 7 days or whatever) then they can collect in the same timescale.

They failed to collect, so item was left outside in the rain, after 7 days contacted them again and told them I would be disposing of item at their cost, they collected next day!!

It is their responsibility, not yours.

peediedj

just tell them that your only paying original price for the good if not collected in 7 days max,then sell it and make some cash at there expense

Blacksheep1979

Butlers1982 wrote: »

Rubbish

It really isn't - whilst the goods aren't solicited they don't form part of the contract that you originally had with the retailer. By being outside the original contract you can charge for storage. Whilst I agree with your other parts about having to look after the goods or face being charged for them the retailer has to pay for this privalidge as long as you notify them of this and give them a reasonable period of time to rectify the situation. I would not reccomend paying for a courier yourself as you would most likely not see the money back without attempting to take them to court.