Littlewoods and my rights ?

mirry

Hi , I dont know if i am putting this in the right place but here goes .....

I ordered a self assembly wardrobe from littlewoods for £169 and waited in today for them to arrive . When they turned up they showed me a bit of paper for me to sign for 3 boxes (all 3 boxes had my name on them).
I lugged the boxes upstairs and opened the first one only to discover a different item , so I quickly checked the other two boxes and realised all 3 were not for me at all , they were completely different items worth £800:eek: .

so being honest i phoned littlewoods , they asked me to open every box to check again , so we were on the phone for 35 mins, then they said they will collect the boxes on the 2 june .
I said they are massive big boxes standing in my hallway and i feel they are dangerous to my kids and dog and can they collect them sooner and they said no.
They told me i was legally obliged to hold onto them until they can collect them. I tried telling them i want them collected within a week but they wont do that.

michilin27

ah, littlewoods! had a horrid time with littlewoods recently, bascially i waited in on three diff days for them to collect goods and they never turned up!! eventually had to quote distance selling regulations as they were refusing a refund until i had returned the goods- even though they were preventing the refund by not turning up! my complaint eventually got passed to directors office and i was told to destroy goods and she would issue a refund!!

01/06 is over a month away! call them again!

good luck

mdbarber

yeah you don't really have to put up with this you can either
a contact (1st class recorded)them again giving a reasonable deadline/time for collection 1 week should be enough you can always say u will try it on in court as unsolicited goods (prob wouldn't win but will scare the crap outta them)

b do as above but state charges will apply "for storage" after that date
its a lotta money so don't do anything rash

c contact citizens advice for any other options

SaraSeahorse

mdbarber wrote: »

you can always say u will try it on in court as unsolicited goods

not unsolicited goods as op had placed order, it is a mistake / error - big difference between !!!! up and unsolicited goods

mdbarber wrote: »

(prob wouldn't win but will scare the crap outta them)

No I doubt it would at all, people threatening things with no grounds / in the wrong does not scare a company like Littlewoods

mdbarber wrote: »

c contact citizens advice for any other options

most sensible thing you have said

advent1122

Tell them to collect the next working day or they will be left in the garden to get stolen or !!!!!! on.
A month???? The cheeky gits.

Blacksheep1979

Give them a reasonable deadline to collect ( a week wouldn't be unreasonable for a large company like this) and then state you will charge for storage at £20 a day there after.

mdbarber

SaraSeahorse wrote: »

not unsolicited goods as op had placed order, it is a mistake / error - big difference between !!!! up and unsolicited goods

No I doubt it would at all, people threatening things with no grounds / in the wrong does not scare a company like Littlewoods

most sensible thing you have said

Actually i was once told to do that by trading standards and citizens advice over a similar issue, they hadn't heard of any precedent on it and it worked for me
As i said for that quantity of money it was unlikely to actually win in court but as often pointed out on here the retailers really don't know the soga that well, so using their ignorance against them can be an effective ploy

IvanOpinion

I had a similar problem quite a few years back (not with Littlewoods but a different catalogue that my wife had ordered from). I told them that I would keep the items safe in my house for a period of 1 week but following that I would no longer accept responsibility for them and they would be left outside, irrespective of weather .. and I may have mentioned it was bonfire season so some of the local kids may show a bit of interest in them.

They picked them up before the end of the week.

ivan

nellytheelephant

Had a similar problem too ages back. They delivered the wardrobe we'd ordered then turned up with another as well, and said they'd pick it up when they could basically. We just put it in the back garden, prolly got ruined but there was no room in the house to store a massive wardrobe!

dmg24

mdbarber wrote: »

Actually i was once told to do that by trading standards and citizens advice over a similar issue, they hadn't heard of any precedent on it and it worked for me
As i said for that quantity of money it was unlikely to actually win in court but as often pointed out on here the retailers really don't know the soga that well, so using their ignorance against them can be an effective ploy

So if TS and CAB did not know of a precedent on it, then how can it be good advice? I don't know if it is you or them that are stupid!

The 'quantity of money' is irrelevant for a court case, it is the law that matters.

Perhaps you should go and learn something about the law before giving people such shockingly bad advice?!

mdbarber

dmg24 wrote: »

So if TS and CAB did not know of a precedent on it, then how can it be good advice? I don't know if it is you or them that are stupid!

The 'quantity of money' is irrelevant for a court case, it is the law that matters.

Perhaps you should go and learn something about the law before giving people such shockingly bad advice?!

As i said "TWICE" it was presented as a bluff because there was no precedent, the quantity of money being a deciding factor in "it could go either way" so would be bloody stupid to risk getting sued for unless you can afford to throw that amount away.
Before implying people are stupid you should learn that mis-interpretation is one of the facts of life, maybe mine on advice received, maybe yours in the reading, either way a polite request for an explanation would have sufficed.