E2Save changes are in operation for the better

dollywops

I just glanced at the paperwork I sent on 29 April for the 3rd cheque back claim on a price-match deal. I saw that I had accidentally written down the wrong telephone number, ie putting 07976 (which is for my phone) instead of 07969 - the correct one. I had put this on the cashback claim form and also my letter. I have just telephoned 020 8896 5000 and asked for the E2Save cashback team. My call was answered in less than 20 seconds. I explained my mistake, and the CS said it did not matter as my claim was received on 30 April and approved yesterday. He actually said someone had obviously some common sense and seen it was the correct number on the bill!

This guy also told me they are now working much more quickly.

Let's all hope that this is how they are going to be operating from now on.

Quentin

dollywops wrote: »

This guy also told me they are now working much more quickly.

Trouble with this news is - how slowly were they working before?

The latest excuse (in the long line reported on these forums) for not paying up on time is that the cheques need to be "digitally verified" after they have been raised. This takes 21 working days (ie at least 29 "real" days). Yet they say they will pay correct claims within 21 days of receiving a valid claim.