Play.com clothing and returns

Peter_Pan

I ordered my son a couple of band t shirts in the £5 sale and when they arrived one was too big and one was too small. I phoned them today and was told because they have been opened and that they sent the correct size i had ordered out theres nothing they can do!!!:mad:

I have ordered lots of things from Play.com and have always been happy but i do think they need to review their returns policy on clothing as you have to open the packaging to try them on and different manufacturers size t shirts differently.
I am very disappointed and not sure what to do next, any suggestions please?

superscaper

All you can do is complain to them strongly by letter. But if they won't budge on it there's not really anything else you can do unfortunately.

Peter_Pan

Thanks, will send a letter and if the worst comes to the worst i'll sell them on ebay to recoup some money back.

mute_posting

Is there a sizing guide on the site you could refer to in your letter?

If there is (and you ordered accordingly) you could maybe reject under SoG

MP

superscaper

mute_posting wrote: »

you could maybe reject under SoG

MP

The Sale of Goods Act is a UK law and hence only applicable when bought from somewhere in the UK. Unfortunately in buying from play.com you're not only buying outside the UK but also outside the EU so not even EU laws apply. It's not much different from buying from China or the USA.

mute_posting

superscaper wrote: »

The Sale of Goods Act is a UK law and hence only applicable when bought from somewhere in the UK. Unfortunately in buying from play.com you're not only buying outside the UK but also outside the EU so not even EU laws apply.

Good point! I thought play were based in Jersey but have just looked up on wikipedia and as you say that's not UK and not EU anyway.

Thanks for pointing it out :-)

MP

superscaper

mute_posting wrote: »

Good point! I thought play were based in Jersey but have just looked up on wikipedia and as you say not that's UK and not EU anyway.

Thanks for pointing it out :-)

MP

Yep, I used to think the same thing "Jersey is part of the UK surely" until I looked it up when someone told me it wasn't. That's why I'm not sure I'd ever buy anything really expensive from play.com because I know I'm not protected by the same consumer rights.

pulliptears

I think I'd just go down the ebay route tbh.

What bands are they cos Im nosey?

Peter_Pan

pulliptears wrote: »

I think I'd just go down the ebay route tbh.

What bands are they cos Im nosey?

Machine head and A life once lost if they mean anything to you:D. All i know is that any music my Son listens to is too heavy for me being a 44 year old Il Divo fan:D.

Its prompted me to sort everyones wardrobes out so will have a selling spree on ebay i think so i guess something good has come out of the experience;)

custardy

never know,might even make a profit on ebay

pulliptears

Peter_Pan wrote: »

Machine head and A life once lost if they mean anything to you:D. All i know is that any music my Son listens to is too heavy for me being a 44 year old Il Divo fan:D.

Its prompted me to sort everyones wardrobes out so will have a selling spree on ebay i think so i guess something good has come out of the experience;)

Lol, Machine Head are rather good

But yes, I would think you will get back the fiver you paid on ebay