Some Large Mobile Chains Allegedly Ripping Off Customers.

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"Some of Britain's largest mobile phone retailers are ripping off customers by encouraging them to sign up to expensive but unsuitable contracts, it has been claimed.
Former salesmen from Carphone Warehouse and Phones 4U claimed they received "bonus commissions" from network providers in return for selling certain deals and handsets even if they were not the most suited to the consumer.
"There were handsets that were known to be unreliable, but we still pushed them because we were going to make more money," one former Carphone Warehouse employee told Channel 4's Dispatches programme.

Documents obtained from the company allegedly show that staff last year earned a £10 commission for selling a contract, but only £1.50 for a pay-as-you-go deal.
"They might be elderly, they might not be able to afford it, but the emphasis and pressure was always on for getting them a contract," said one salesman.
An expert told the programme that customers wasted £8?billion a year by not being on the right tariff.
A former Phones 4 U salesman said customers were frequently sold bigger tariffs than they needed by "baffling the customer with just constant streams of different jargon".

http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2008/04/26/nphone126.xml

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For those interested programme about this Dispatches is on Channel 4 at 8pm on Monday 28/4/08.