Advice on changing ISP

DatabaseError

you don't need to return to BT, try to sort the problem with your present supplier first, if you do end up leaving there are plenty of choices, plusnet (BT) being of them, though their traffic shaping policy would put me off. Another budget isp is newnet, slightly more expensive than PN, but without the draconian shaping, though, again, if you are being charged overuse now it suggests your usage is somewhat higher than you expect, and you may have to look at a more expensive package with any supplier. ask pipex for your usage figures

cundall

tedsui wrote: »

I am going to speak to customer services later, (after a stiff drink)

tut tut its the morning

Hope you get this sorted... just remember don't always go for the cheapest as its the support your paying for..........

Inactive

tedsui wrote: »

Thanks to James and Inactive.
It is frustrating to think that I might have to return to BT (and their multi-cultural call centre) but if needs must ----

That is the last thing you should do, BT will be of no help to you at all, go to a small ISP as suggested earlier.