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Rail, fares to be "simplified"
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Oh dear. But my original quotation (as posted at 1.40pm on 17/05) with regard to my suggestion that it was wrong to have sold non-railcard-discounted tickets before 24 April for travel after 18 May, when railcard discounts are now universally available, was actually a quotation from a Customer Relations Adviser at a train operating company. I quote her again: "I will happily refund the difference for you on the ticket ... I will happily ensure a cheque is issued for the difference". I quote me again: "... a gentle prod is definitely worth trying!" Recent posts seem increasingly to suggest that the only consistent element in this fares farrago is a stupendously high level of inconsistency and incompetence!
Different TOCs have different policies. You must have found a nice one that day!!!Ex-Employee of a Train Operating Company.
Ticket routing and rules expert.
Been Penalty Fared on the Railway? PM me and Ill try to help you win your appeal.
Been sent a summons on the Railway? PM me and Ill try to help you.0 -
I got a bit of an update! So as not to double-post, here's the thread I posted it in:
http://forums.moneysavingexpert.com/showthread.html?p=11708285#post117082850
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